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Payoneer

Overview

Payoneer has a rating of 4.5 stars from 9,088 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account and long time. Payoneer ranks 1st among Money Transfer sites.

service
442
value
392
shipping
265
returns
257
quality
380
This company responds to reviews on average within 2 days

Instant Feedback

1 review
+233
How would you rate Payoneer?
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California
1 review
0 helpful votes
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Loyal Customer!
February 7, 2025

I have been with Payoneer since 2015 and have only been disappointed with their services ONCE through the 10 years. Otherwise, I will forever be loyal because they go above and beyond to ensure they satisfy their customers' needs especially where security is concerned 📢. Huge shout out to Joanna and Crizel for their wonderful customer service today!

Date of experience: January 28, 2025
Belarus
1 review
0 helpful votes
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No help in solving my problem.
March 1, 2025

The technical department has not been able to solve my problem for 6 months so that I can receive and send payments within the network. I contact the support service every week for 6 months. They cannot solve my issue. I only receive messages with words of apology for the current situation and to wait for an answer to my email, but for 6 months I have not received a single message. It is very sad that Payoneer cannot help its client so that I can send payments within your system.

Date of experience: February 19, 2025
South Africa
1 review
0 helpful votes
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Hoping for a Resolution Soon
April 6, 2025

I have been facing issues with my Payoneer account being blocked, which has affected my transactions. While the issue is still unresolved, the support assistant assured me that they are working on it. I appreciate their responsiveness and hope for a positive outcome soon. Looking forward to a swift resolution so I can continue using Payoneer without any problems.

Date of experience: March 10, 2025
South Africa
1 review
0 helpful votes
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Quick effective and efficient assistance
February 21, 2025

Payoneer customer care makes sure u helped with the best possible resources. I had a huge challenge with uploading my documents and couldnt receive any payments. But they assisted me swiftly with remarkable outcome.

Date of experience: February 10, 2025
KN
1 review
0 helpful votes
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Very poor customer service
February 21, 2025

I recently experienced difficulty using a new payoneer card which I received in the mail to replace my expired card. The card declined several times even though I had money in my account. I tried unsuccessful to contact payoneer through their website but was only referred to an AI assistant which is not adequate for resolving these kind of issues, especially when you're trying to make an important payment. The telephone number for international account holders don't work. A chat bot to allow international account holders to reach a live agent would be helpful. There is no email address to register your problems. As an international account holder I feel helpless when issues arise.

Date of experience: February 11, 2025
Jamaica
1 review
0 helpful votes
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Excellent Customer Service Experience
April 6, 2025

I recently had an issue with my Payoneer account, and I must say their customer service was outstanding! From the moment I reached out, the support team was extremely helpful, patient, and clear in their communication. They guided me step by step, ensuring I fully understood the solution to my problem. What I appreciate most is how professional and knowledgeable they are. Unlike some platforms where you struggle to get a response, Payoneer's support team is quick to assist and provides detailed explanations. It's clear they value their customers and prioritize excellent service. If you're looking for a reliable payment platform with top-notch customer support, I highly recommend Payoneer!

Date of experience: March 12, 2025
North Macedonia
1 review
0 helpful votes
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Outstanding Customer Care Experience
March 14, 2025

I have been using Payoneer for 15 years now, and their service has been outstanding so far. Whenever I have contacted Payoneer, the support team has been incredibly patient, attentive, and genuinely seemed to care about my concerns. They took the time to listen to my issue thoroughly and asked pertinent questions to ensure they fully understood my situation. Not only was my problem fixed, but I also felt valued and appreciated as a customer. This level of transparency and dedication is rare and commendable.

Date of experience: March 4, 2025
Egypt
1 review
0 helpful votes
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Payoneer has unjustly frozen my business account and withheld my funds, causing severe financial and operational harm. This is not only unethical but a blatant violation of U.S. financial regulations, banking laws, and consumer protection laws.

Date of experience: February 5, 2025
Portugal
1 review
0 helpful votes
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Paul support
February 27, 2025

Paul was supportive and sympathetic when I discovered that I had been robbed. He professionally assisted me in blocking my card and issuing a new one. He also helped calm my anxiety, and not a penny was lost from my account—which, at the moment, holds all my money. Thanks to the team, everything was handled promptly and successfully. My gratitude knows no bounds.

Date of experience: February 17, 2025
Jamaica
1 review
0 helpful votes
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Account approval
March 29, 2025

There was some type error when I signed up.for payoneer input D.O.B incorrectly and received email to verify my personal information, sent email and then received another that information was insufficient so I called in and spoke with an agent she explained to me what happened and how she will work.on the matter to get this resolved though I don't remember her name I was pleased with the way she handled my concerns.

Date of experience: March 19, 2025