Overview
Perpay Inc. has a rating of 4.1 stars from 777 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Perpay Inc. most frequently mention customer service, credit card and direct deposit. Perpay Inc. ranks 8th among Discount Shopping sites.
I have purchased several items through Perpay. This is an easy, hassle free, convenient way to purchase items. I have the ability now to buy things that otherwise wouldn't be able to. For example, I surprised my son with a top quality drone for his birthday. I love the convenience of the payments being directly deposited from my employer on payday. I don't have to worry about forgetting a payment, and I am able to pay extra when I want.
The customer service team is outstanding. Many online shopping company's have poor support, but Perpay has prompt, helpful, and empathetic people who are ready and willing to help.
I had an issue with a payment from my employer and Rob and Steven helped me fix the problem. They emailed back right away and we corresponded back and forth through the day and evening I'm so grateful to have suck an awesome experience in resolving my issue. I will remain a loyal customer with all of my online shopping purchases.
It take you all entirely too long in the Customerservice department to respond to text and emails. You have to wait days and days and days and days for a response that needs to change… you all have customers waiting too long to get an answer for something so simple…
My headset will not pair to no phones in my house I've been trying to contact you guys for a whole month no response you don't have a number I can contact you at you only have this email and you're still not responding I think it's very unprofessional
We appreciate you taking the time to reach out and share your concerns. We’re truly sorry for the inconvenience you’ve experienced with your headset and for any confusion about how we can assist. I can see that a member of our Team has been in contact you in regards to the issue you have with your item, so please respond through there if you have any further questions!
Support through chat was fast, very easy, and didn't take long. I'm appreciative of this service being available. My only issue is that I wish there was a way to track when you receive my first direct deposit and I also wish the credit card could be expedited because I'm financing an upcoming expense and was hoping to have the card sooner rather than later.
I have been trying for hours and several emails later I still have not received a response from someone who can assist me with speaking to a customer service representative about my issue. I have vision issues and it's frustrating and very difficult for me to communicate via email or text please consider that not everyone wants to be typing out their issues I am personally offended that a company would make it this difficult for those customers who don't have email access all day
We are sorry to hear about the delays you experienced and understand how frustrating that can be. I can see that a Team member has gotten back to you with an update on your order. If you have any further questions or concerns please feel free to respond to our last message so we can assist you.
Great Quality, Fast shipping... usually, It sucks that it's kind of lie starting over during each purchase. Last purchase I am not happy about at all so far. I've been placing order for about 3 weeks now and it just went through. I have spent a good amount of money already for a fairly new customer so I don't feel as though I should have to re- connect my bank account, or wait until pay day for my order to ship. I should already have my payment registered. I've been at the same job for over 3 years now, same bank account. Also, I've been paying over my amount for my orders so I should be trusted to ship now and pay later or pay with a debit or credit card and continue with paycheck.
So my experience with this app, I got the iPad offer here made the payments faithfully but it's saying I owe 200 and something dollars for something that I don't even know because I think they still would've been taken out for my direct deposit. I'm trying to order something now and I don't know if it's gonna come or not and I really Like you guys. I'm just trying to get stuff to buy.
We appreciate you sharing your experience Elizabeth. A member of our team was able to reach out and provide some additional information regarding your most recent order. Please respond to that message so we can resolve this for you!
Very good site if you need time paying for high ticket items. Only thing that I don't like is that you have to pay extra if you want them to report to the credit bureaus. That should be automatic without having to pay a fee.
I had an issue with understanding my payments and making purchases, and the team was all on it in a timely manner and helped me to understand what was going on and they resolved the issue. Keep up the great work, thanks.
All for nothing I repeatedly tried different formats of my proof of income and connected direct deposit and linked my bank account and kept getting the same message only to be asked for my review after my "kind words"
We understand your frustration and appreciate you sharing your experience. Our goal is to make the process as smooth as possible. If you’d like to follow up, please reach out to us at hello@perpay.com, and we’d be happy to help!
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate your feedback and are sorry for any delays you've experienced with our customer service. Our team is committed to improving our customer service process, and your feedback helps us do just that. If you need further assistance, please reach out to us at hello@perpay.com—we’re happy to help!