Easy to use and navigate web site. Good price compared to other retailers. Processed and dispatched our order very quickly. Overall great service. Would recommend to others looking for this style of walker.
Thank you to the team at Platinum. You have constantly and thoughtfully kept us informed about the inevitable delays being experienced during this bizarre time of exceptionally high demand. Keep the faith everyone - Platinum always deliver as swiftly as they possibly can.
I placed an online order on 3 January 2022 and have not received any notification if it has been sent yet. Sent an email this evening to request a status update on the order & find out if it's being sent via Australia Post…
I ordered on 2/1, paid express postage. As of 24/1 I still have not received my items, which cost (with postage)over $80. If items weren't in stock this should have been stated. I keep getting emails saying that you are really busy and to be patient, but my patience is beginning to wear slightly thin. I have emailed, waiting to get an answer from you. You have made it easy on yourselves by not answering phone calls. I really hope you are a legit company.
After weeks of waiting for RAT tests, sending emails and delays ( some unavoidable due to supply issues), I finally was able to ring Nat who was amazing. She had my order out to me within 24 hours. She followed up as well. Thanks Nat!
Hi Margaret,
We are pleased to learn that Nat was of great assistance to you.
Kindly recommend our products and services to your friends and family. Looking forward to having you again soon.
Thank you very much.
Not only was there 0 communication despite leaving a voicemail and emailing x2, I was sent the wrong RAT swabs (a cheaper alternative was posted compared to what I purchased with no partial refund offered), and my second order just never arrived.
Would not recommend! Poor customer service overall. I know it's busy, but keep the customer informed.
Hi Emma,
We genuinely are sorry for receiving no communication about your order, the delay in getting your order, and for getting a different item.
We have been having difficulties in getting orders out due to the code red in retail due to staffing issues and code brown in healthcare due to the increased number of COVID cases which has led to many delays in shipment of orders and stock. Many businesses similar to ours have been facing the same issue in the last couple of months struggling for staff including couriers and manufacturing companies.
That being said, some manufacturing companies were not able to comply with the influx of customer demands which is why there were orders we had to send alternative options to be able to fulfill the order. However, we usually send notifications ahead of time before sending them to our customers.
We would do anything we can to resolve your issue for your rating is very much valued by our Australian-owned and operated business so please reach out to us at customercare@platinumhealthsupply.com.au or call us at 03 6407 7001 and we will make sure your issue is resolved.
Hope to hear from you soon.
Obviously, during this time rapid antigen tests are hard to find, and the whole industry and supply chain is under pressure. This order was placed on 3 January, and fulfilled on 4 January via pick up from warehouse. Could not have been easier or more efficient, especially under the circumstances.
I ordered rapid tests on the 31st of December and apart from an order confirmation and them taking my money, nothing has happened since. I paid for shipping and they offered express shipping due to delays, I've given it 11 days and not even a shipping notification. Tried asking where my order is and was told to allow ‘5-7 days for delays' which is exactly what I've done.
I think they advertised rapid antigens without having the stock to fulfil the orders. Mismanaged and lacking communication. I guess time will tell if I get my order.
I had been trying to locate an order which had shown to be despatched almost a month ago. Australia Post suggested I contact sender as parcel had not ben scanned. After a few days of attempts via phone, I finally got through to Nat and glad that she was on the other end of the call.
Nat was amazing, very friendly and thorough. Located the order and the goods straight away - Nat had the parcel despatched immediately for delivery into WA the following day. Five Star Service - much thanks to Nat
Thanks, Antonia for your awesome review! Nat is really a gem of our team. I will let her know of your great feedback.
We hope you recommend Platinum Health Supply to your friends and family. Have a great one!
Everything was great! Phone & email customer service was great! Answered all my questions. Had to pay quite a bit for express delivery (only option) but it did arrive in a day after it was shipped! Would purchase again.
I placed order on 30/12 and 3 weeks later still have not received my goods. I have emailed numerous time as what date orders are currently being sent and I do not get an answer to my question. All I get is a statement about delay in orders and shipping times. I now read people ordered after me have got their items. Do items not get sent in order that they were purchased. Currently would not recommend this company.
Hi Balinda,
We are truly sorry there was a long delay to receive your order.
Depending on the time when you placed your order, there were orders wherein we have had issues in getting them delivered to our customers for a couple of reasons. There has been a code brown in healthcare due to the last surge of COVID cases that also has resulted in a code red in retail due to staffing issues. Many companies have been struggling for staff ever since this occurrence. Even logistics and product manufacturers have been shorthandedly dealing with the influx of customers demands causing a lot of delays in making products and shipping orders and stock. This also has led to supply shortages as manufacturers were having difficulties complying with the influx of customer demands.
Your rating is very much substantial to our business which is why we would do everything to resolve your issue personally. Please send us an email at customercare@platinumhealthsupply.com.au or call us at 03 6407 7001 and we will ensure your issue is resolved.
We provide world class treatment and ayurvedic medicines for men and women. We believe that each and every individual should enjoy his/her life to the fullest. If you have a problem related to sex our sex specialist doctors have a solution to it.
We are so pleased to know we have met your satisfaction. It is in our best interest to serve you well.
Thank you for supporting our business and hope you recommend our products and services to your friends and family.
I had issues with a delivery and both Natalie & Rebecca were great in helping me resolve them.
Both ladies returned calls and emails and made it a point of following up to ensure my delivery was received.
Definitely would commend them both on a 5 star service.
Hi Catherine,
We are so glad to hear Nat and Rebecca were of great help to you and were able to resolve your issue.
Thank you for supporting our business and hope you recommend our products and services to your friends and family.
Excellent ordering system (just waiting to see how fast delivery is!)
Took over a week to recieve product but the frequent and detailed updates helped me understand the reasons why... very professional.
Platinum Health Supply is the best place to buy all your health supplies. They have good prices, free shipping and fast delivery! I recommend them for all your needs.
I just wanted to say a big thankyou to your team. I ordered on the 1st January 2022 and received my order on the 19th January 2022. I know it was a little longer than normal postage BUT you kept me up to date with regular emails regarding my order. I hope you all have a break soon when the panic buying of Rat tests settles down. This is my third time ordering from you and again and I will again in the future I'm sure.
Apple Pay is good to have. Duck bill head straps is good to avoid ear pain and better for comfort
I received the box in a plastic courier bag with little protection for the box inside. I imagined that box wouldn't be torn or partly crushed on delivery.
Thanks for your amazing feedback!
We would love to have you again soon and hope you recommend us to your friends and family.
Have a great one!
Apple Pay easier to use and appreciate Post Office delivery
What I like about Platinum Health Supply is the pro-active approach to ensure their customers including myself being informed of the supply even to the point to whether the supply has been delivered. Of all the retailers I have dealt with online that's the first for me. Well done!
I have worked with this company on an auto- delivery for the last 6 months. I have found the general service and customer service team to be really outstanding and responsive,
Overview
Platinum Health Supply has a rating of 3 stars from 136 reviews, indicating that most customers are generally dissatisfied with their purchases. Platinum Health Supply ranks 3rd among Medical Supplies sites.
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Platinum Health Supply is more than just your one stop shop for all things PPE, but a trusted adviser that knows how to keep your organisation health & safety compliant.
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Hello Cheryl,
We sincerely apologise for not getting any information about your order and for not receiving a proper response to your calls and emails.
It has been tough for businesses like ours to get orders out due to the code brown in healthcare and code red in retail. These were caused by the latest COVID cases spike that also lead to staffing issues. This has affected the whole country which includes shipping companies resulting in big delays in the shipment of orders and stock.
While we have recently hired additional staff to get orders processed and posted as well as answer customer enquiries, we are still coping with its high volume. So we ask for your kind understanding in this challenging time.
Your rating is utmost valuable to our business's reputation which is why we ask for you to give us an opportunity to resolve your issue personally. Kindly email us at customercare@platinumhealthsupply.com.au or call us at 03 6407 7001 and rest assured we will resolve your issue in the best way we can.
Thank you so much.