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RoasoReviews 221

2.2
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Roaso Reviews Summary

Roaso has a rating of 2.2 stars from 221 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Roaso most frequently mention tracking number, order anything and costume material. Roaso ranks 156th among Women's Clothing sites.

service
18
value
17
shipping
19
returns
17
quality
19
Georgia
1 review
2 helpful votes
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Scam
June 11, 2021

This company will send your order, but it will not be as described, and it will be sent over a month late. With the little communication they give to try to save face, is minimal with only a fraction of the cost refunded. I don't even think they would truly refund that amount. (I tried submitting evidence, but when I clicked "Add Media", it would not allow me to attach a document.)

Date of experience: June 11, 2021
Nevada
1 review
2 helpful votes
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Disappointed
April 28, 2021

The clothes are very cheaply made. And were not true to size. Absolutely nothing like I expected. Only gave it one star cuz I couldn't leave a zero

Date of experience: April 28, 2021
Virginia
1 review
4 helpful votes
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Missing shirt
March 3, 2021

I ordered 2 items & both items were sold out. I received a refund for 1 but not the other. This company is fraudulent & I have no plans to purchase again from them.

Date of experience: March 3, 2021
Georgia
1 review
1 helpful vote
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Hallmark shirt
January 7, 2021

Just like other customers have said, the shirt does not match the description. It is supposed to be a 3/4 baseball shirt but is definitely long sleeve. "Sleeve Length: Three Quarter
Sleeve Style: Raglan Sleeve" NOT. Size L same as US size 10? NOT either. It is giant. Reddish color is off, print is jagged, all in all a piece of junk. Trying to return but not one responding to email. NEVER again. Very disappointed!

Date of experience: January 7, 2021
Minnesota
1 review
3 helpful votes
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No service
December 19, 2020

Never received my order; sent numerous emails and received no response. Terrible company! I'll never use them again.

Date of experience: December 19, 2020
Pennsylvania
4 reviews
6 helpful votes
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If I had a photo, I'd include it but...
Absolutely no customer service at all!
Still waiting for merchandise bought for gifts so I cannot comment on the quality.
I will NEVER use this company again.

Date of experience: December 5, 2020
Illinois
1 review
3 helpful votes
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Clothing that arrived doesn't look like the pictures at all. I ordered a light green sweatshirt with black writing. A very dark green very thin shirt (not sweatshirt) arrived. Black lettering on the dark shirt could not be read because the background was so dark. Looks like I could have made the shirt on my own. Very very cheap looking. I would never ship something like this out to people. On top of this, the order took over a month to arrive. Very disappointed!

Date of experience: December 3, 2020
Georgia
1 review
6 helpful votes
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No customer service
June 11, 2020

This is one if the worse online store I have encountered. There clothing are of a poor quality & they do not provide any address for return. Neither do they respond to emails. There clothes are reasonable but not of a good quality

Date of experience: June 11, 2020
Florida
1 review
5 helpful votes
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I order a two piece outfit off their site 5-11-20 they said my order had been shipped out but the tracking number they gave doesn't work I been trying to get in contact with them for 2 WHOLE WEEKS and still no response at this point I just want my refund if the can't send me my outfit

Date of experience: May 23, 2020
Louisiana
1 review
1 helpful vote
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SCAM
July 18, 2019

I got my order 5 weeks after i ordered and it was nothing like it looked online! The items were cheap looking and a medium looked like a 3x. I wished I'd read reviews before I ordered!

Date of experience: July 18, 2019
Minnesota
1 review
2 helpful votes
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SCAM- DO NOT ORDER
July 10, 2019

YOU WON'T RECEIVE YOUR ITEMS BECAUSE THEY DON'T EXIST. This company is is SCAM. I ordered two weeks ago and have yet to receive anything.

Date of experience: July 10, 2019
Michigan
1 review
4 helpful votes
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I am soooooo glad a review page exists. I was going to order this really pretty dress I saw on this site and put a rush on it so I could have it in time for the white party on the 20th of July after reading these reviews it's going to be a big fat NO! Thank you guys for your honesty.

Date of experience: July 9, 2019
New Jersey
1 review
5 helpful votes
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Wtf is my order
July 1, 2019

I'm such an idiot for not checking reviews before purchasing! Going on vacation in August and saw some cute fits to purchase. They promise 8-15 day delivery and on the 15th day the order is still pending. Stuck in China some damn where. The about us didn't mention anything about it coming from China. I better get my $#*! and someone IS ALWAYS HOME!

Date of experience: July 1, 2019
Florida
1 review
5 helpful votes
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The items I purchased were of a cheap quality of material. They are not true to size and as soon as I received them I wanted to return them. I reached out to the customer service email as they don't offer a phone number. (A mess) after 24 hours I get a response asking me to send pictures of the items. What! My questions were not answered at all. I will never order again. It should not be this frustrating to shop! I will be sure to tell all my friends the same. Very unprofessional.

Date of experience: April 30, 2019
California
1 review
6 helpful votes
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I ordered my items March 5, here it is the end of April still haven't received my order. Reached out numerous times and no response. I had to file a dispute through PayPal will not be ordering from this company again.

Date of experience: April 24, 2019
Georgia
1 review
3 helpful votes
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This company sucks
April 5, 2019

I ordered from this site and never received my order. I've emailed them 1,000 times to get the same bs message saying in transit give it more time. I just contacted my bank to file a dispute and get my money back into my account. These people are not an official site. Don't allow them to take your money also.

Date of experience: April 5, 2019
California
1 review
1 helpful vote
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Scam site
March 22, 2019

I ordered from this site and never received my package all the games that they play is ridiculous i have emailed paypal to refund my money this site needs to be shut down

Date of experience: March 22, 2019
Georgia
1 review
2 helpful votes
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I swear my first mind told me like yea order some $#*! this cheap asf then something said look at the reviews I promise y'all saved me so much moneyThanks for all your reviews without y'all I would have gave them free money I knew this site was to good to be true

Date of experience: February 25, 2019
Bulgaria
22 reviews
66 helpful votes
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So, where should I start? The pictures on the site look NOTHING like the real product you are receiving. Not only are the clothes different from the actual picture, they are made from very low end materials. The service is bad (by service, I mean the support email), they answer your questions after maybe a full week of waiting. They intentionally lower the prices, so the customers can be fooled to buy from them. They put original price as 70$ (for example) and make it look like the price "DROPPED" from 70$ to 20$, so the customers can say to themselves: "Oh, this item has a huge discount, it must be something crazy good!". Yes, but no. Once you order from them, you wait for another good week. Maybe more. Some people claim that they haven't received ANYTHING from the site. But waiting is not the big deal. The problems are: the quality, the pictures on the site and the lost money. 1) Quality looks stunning on the pictures, in real life - it's trash. 2) You order something, it never comes to your address. You lose time and most importantly - MONEY. // I see how many "1 star" reviews this site has here, so I am not surprised about them. Just consider it VERY carefully when you order from them. And. I would probably suggest you to order elsewhere.

Date of experience: January 22, 2019
California
1 review
1 helpful vote
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I placed an order with this company on October 17,2018. I got a confirmation on Oct. 22, that my order shipped. I paid $10 for expedited shipping, which by their timeline on their website was 3-7 business days! The 7 business days had passed and the tracking number that they gave me wasn't updating so I reached out to customer service by email. I was basically told that that they have no control over shipping and how long it takes a package to arrive once they ship it out. I proceeded to ask for a refund of my shipping fee which was denied because they wanted to offer me a percent off coupon on my next order instead. They take your money offering a promise of expedited shipping but don't inform you that your order is coming from China. It's best to just not shop with this company at all. Their customer service is absolutely horrible and I'd rather spend my money with a compnay that appreciates their customers.

Date of experience: December 16, 2018

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roaso.com
London, LONDON, United Kingdom