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SEA Gamer Mall has a rating of 3.1 stars from 168 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SEA Gamer Mall most frequently mention customer service, live chat and gift cards. SEA Gamer Mall ranks 18th among Games sites.
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Seagm only wants your money. When you request for a refund, the will hide behind their ToS but none of their ToS clauses say items are non-refundable. Despite having a refund policy, they will not honor it and work with you. Instead, they will ban your account and refuse to work with you for a refund request. Never doing business with them again, good riddance.
Seagm is great. So helpful and ready for business. Certain games no.specifically dragonboy online since the transfer to teamobi. Just down hill.
Dear Customer,
We apologize for the bad experience you had in SEAGM.
Please share the details of your issue by writing to us at helper@seagm.com so that we can look into it & assist you in the best possible way.
Thank You.
Thanks to Ing, Rachael, Angeline, Simon Teng, Allen, Dang, Sheena, Jason and Zhi Wei! For outstanding customer service! I'm on my 1700 purchase now! Satisfied and grateful for the service
Thank you for being our valued customer. We are grateful for the pleasure of serving you.
The support team is the best and very helpful thank you. I dont know what else to say I have never seen a site that is this coooool
Thank you for being our valued customer. We are grateful for the pleasure of serving you.
This site is complete scam. Got a garena shells and this people send me a card which is already used. For my luck I had not bought 1 but 2.
When I contacted their team they need 5 days.
Dear Valued Customer,
After checking with our supplier, the code shows used after it was sold to you.
You are advised to contact the official game customer support for assistance if you still did not receive any game points from the code redemption.
Thank you and we apologize for the inconvenience caused.
Can't buy cards from another country. Steals hundreds of your money. CEO has been caught hacking. I will continue to give bad press, because they fought hard to keep my money.
Dear Customer,
You may refer to the official statement which is stated in the year 2020.
Link: https://news.seagm.com/seagm-final-statement-2020/
If you have any issues regarding your account or payment issue, you may submit at http://bit.ly/HelperTicket
Thank you and we truly apologize for the inconvenience this has caused you.
Been using this website to buy japanese region itunes cuz they got the cheapest price (for my currency) out of all sites I been visited. Oh yeah, the customer service is great too they are very helpful
Thank you for being our valued customer. We are grateful for the pleasure of serving you.
I have requested a review on my ticket as soon as possible and I have received it within a few minutes. Quick response and efficient, thank you!
Thank you for being our valued customer. We are grateful for the pleasure of serving you.
Seagm is the best place to go for the products you want to buy. They have one of the best customer care support in the whole world.
Thank you for being our valued customer. We are grateful for the pleasure of serving you.
Awesome and best site with beautiful professionals. I would have given seagm 100 Star if it's possible
Thank you for being our valued customer. We are grateful for the pleasure of serving you.
They will keep the money then hold the orders then ask for sensitive informations like passport copies, ID and several other documents. THen they will scam you people by not sending refund for the fees. This is their business strategy. I ordered Amazon gift card and people holded the orderes and then asked me for sensitive data on whicn I denied and asked for full refund as per their refund policy stated at https://www.seagm.com/page/index?view=termsofuse
"In the event the full payment has been made by the Buyer for its order under a Contract, SEAGM agrees to refund the payment made to the Buyer if the refusal of order is not due to the Buyer's fault.
"
They no where mentioned they will keep the fees and refund the rest.
Hi! We are sorry to hear that you encountered difficulty with our application.
SEAGM will require a user to do verification if flagged by our risk mitigation tool. Documents are one effective way to identify and verify the payment is made by the user. This acts as a protection for the user as well as SEAGM.
SEAGM respects your privacy and fully complies with its Privacy Policy.
Your payment has been refunded to the payment method which you use on our website. However, SEAGM shall not be responsible for any processing fee incurred by the payment merchant.
For more information regarding the fees, you may contact the bank/payment app customer support.
Thanks and sorry for any inconvenience caused.
This is a fake site guys, please don't use it. I brought valorant points using bitcoin and guess what my transaction never went through. I cancelled many times and tried again and it never works. When I reached out to the customer service team, they just told, "We have reported this issue, to tripleA" or something like that and nothing happened lol. Please don't use this site and go to some where else which is more genuine.
Dear Customer,
We apologize for the bad experience you had in SEAGM.
Please share the details of your issue by writing to us at helper@seagm.com so that we can look into it & assist you in the best possible way.
Thank You.
Very fast shipping of the product and human attention by chat.
I give 4 stars only for the reason since some years ago they do not allow PayPal for payment at the checkout.
Thank you for being our valued customer. We are grateful for the pleasure of serving you.
因為本身沒有使用比特幣的習慣,經由朋友介紹後,第一次使用這個平台。
客服人員很有耐心及細心的協助,雖然過程有些繁瑣,但是那一切都是為了顧客的權益嚴格把關,最後也成功的完成了我想辦理的事項,在此推一個!
感谢您成为我们尊贵的客户。 我们很高兴为您服务。
The customer support is just phenomenal, they respond very quickly, are informative and are very kind. So far I have experienced no issues when redeeming any of the cards that I have purchased from them. Once, I purchased several of the wrong gift cards totaling up to $350 and I immediately contacted their customer service who were quick to respond and issued me a refund. 10/10 would recommend their service. The only thing I hope to see in the future is an increased weekly limit as personally, I don't think it is enough for people who purchase large amounts of gift cards weekly such as me. Overall very good!
Thank you for being our valued customer. We are grateful for the pleasure of serving you.
This is a very good ground for purchasing your others country game u might be playing, very easy and fast working transaction with a resonable fee. Would recommend 100%.
Thank you for being our valued customer. We are grateful for the pleasure of serving you.
I would say a lot of thanks for the seagm team members to provide usefull facilities for the customers.
I am 100% satisfy for your service a major update i wish to be is that you should provide some discount or any other benefits for the user for their orders.
Thanks
Love you Seagm
Thank you for being our valued customer. We are grateful for the pleasure of serving you.
Best 24 hrs website, when I purchased a order the reply was fast, customer service was fast, and I always buy the game card gerena shell and the 王者荣耀 game card delivery was fast
Thank you for being our valued customer. We are grateful for the pleasure of serving you.
I have been using Sea GM for over 3 years now in several countries like spain, england or australia. It has been always an easy and quick process to receive my codes, and only had an issue once which was resolved straight away, so there is also a 5 star customer service available. Highly Recommended.
Thank you for being our valued customer. We are grateful for the pleasure of serving you.
I have been dealing with the site for a year and I have not had any major problems with the purchase. Technical support is very fast in solving problems. Thank you Seagm is the best site
Thank you for being our valued customer. We are grateful for the pleasure of serving you.
Answer: Hi, kindly contact our 24-hours livechat support, https://goo.gl/RnRlUb for immediate support. We're always glad to help. Thank you.
Answer: Hi, kindly contact our 24-hours livechat support, https://goo.gl/RnRlUb for immediate support. We're always glad to help. Thank you.
Answer: Have been purchasing lots of product from this site for two years and i always got what I ordered!
Answer: Hi, for latest stock info go to our Live Chat to enquire. Thank you
Answer: Hi, BnS TW is via trade in-game.
Answer: You can always go back in buy clicking the live chat button
SEAGM is the trusted global digital online game store. Buy game cards, gift cards, cd-key and mobile reloads. Pay securely with Paypal, credit cards and more.
Dear Customer,
We apologize for the bad experience you had in SEAGM.
Please share the details of your issue by writing to us at helper@seagm.com so that we can look into it & assist you in the best possible way.
Thank You.