Shopbop

I recently purchased a Louis Vuitton bag from Shopbop, an Amazon company. I paid $1500 for the What Goes Around Comes Around bag. Given the price and the company's reputation, I expected an authentic, high-quality product. Unfortunately, my experience has been nothing short of appalling.

Upon receiving the bag, I immediately noticed several issues. The leather had visible rips and tears, and glue marks were evident in multiple places. The quality was far from what one would expect from a genuine Louis Vuitton item. After closer inspection, it became clear that the bag was a fake.

The fact that a reputable platform like Shopbop would sell counterfeit products is incredibly disappointing. I feel deceived and am highly dissatisfied with this purchase. I strongly advise others to be cautious and reconsider buying luxury items from Shopbop. This experience has been a costly and frustrating lesson.

Don't waste your time trying to order from Shopbop—it's a complete scam. This nightmare began when I chose some clothes and asked my brother to place the order. On the delivery day, he found he was locked out of his account. Customer support coldly informed him he was permanently banned from the system, without offering any explanation. Then, I asked my brother's girlfriend to place an order, but the same thing happened to her. Desperate and determined, I traveled to the city to place the order myself over the phone with an operator. An hour later, my order was canceled, and my account was blocked. Their heartless email read, "Thanks for ordering with us. Unfortunately, after our initial review of your account, we have opted not to proceed with the transaction." This is blatant trolling and a scam. It's disgraceful that Amazon owns this fraudulent company.

Was concerned about legitimacy of the site but the came through and I got new balance shoes on 50% discount and was shipped pretty fast. The tracking was accurate. The shoes are genuine and brand new without any defect. I did go back to the site for good deals but there are lot of premium brands options but not many New balance, Vans, Nike collection so you will have to keep monitoring for your brand item frequently

They use abusive fees and if you point it out with customer service they will answer only the same standard information. I am now 1 months trying to find a solution for an returned item and I still didn't get my 179 Dollars back. They are awful. They asked me to pay 40 Dollars to send it back and on top they just refund me 60 Dollars from the initial 179 Dollars. Why? They cannot say and they are not willing to communicate, each email is just a standard text with a link to their term and conditions which do not have an answer to the problem.

The tracking number they provided can't be tracked. Shopbop is an Amazon affiliate of which I'm a prime member. I logged in using my prime account and still I couldn't track my package. The package was supposed to arrive on 31st may 2024, I called their customer care line and the rep couldn't track my package either but she assured me that I will get my refund after 24 hours if the package is not delivered. So i waited. Tried to track it again and it was in the same place it was placed. No movement. On the 1st of June they delivered…and it's exactly what ordered. Would I recommend it, nah….

13.10 ordered and 19.10 delivery in the EU, which I think is great. The goods are also great. I would very much like to order again, because at first I was a little afraid because of the bad reviews, but I see that their service is TOP.

If you are a buyer from the UK or overseas, you will NOT be getting a full refund. I had to return an item as it was too small. They will only refund for cost of the item and not include any VAT/Customs paid. Usually in the UK, businesses will refund in full, including the VAT. ShopBop do not, so not normal business practices.

My parcel also did not include any customs paperwork so you cannot check exactly how much fees you're actually paying for.

If you are not based in America, DO NOT use this company as you will definitely be losing a lot of money if you have to return anything.

I will not be using this company again.

I shopped for a Jacket on Dec 26th to ship to Mexico and got it by Jan 4th with no incidents, everything was perfect, and I loved the product and the service overall. I didn't need to contact them, make any returns, etc. so I can't review based on those needs.

This is a terrible place to shop. Not only the delivery is long (3 entire weeks) & the item itself is defective. Return? Yea, that would cost additional USD 35 to return a USD180 product (almost 20%). It felt as if Shopbop is trying to sell off their defective items to international customers knowing that they won't return due to the hassle & cost. Somehow, i feel really cheated & disappointed with Shopbop. Will i buy again from them? A definite no.

Hence, think 100 times before buying from this place. There are better place in the market to buy such as Nordstorm, Revolve, FarFetch & etc. These place provide a better customer services as well compared to Shopbop. What a waste.

I have returned to shopbop a top by Nili Lotan plus mother green jeans they have received the goods but no refund! They have received the package according to Australia post tracking I. Early September 2023 but the are full of lies! Most dissatisfying experience with this company… please do your homework before you buys goods from them.
Worst company ever.

The customer service representative that I've spoken to on two occasions has been very rude. Not going to shop here anymore
Dates of the conversation are:
December 19th 2023
December 29th 2023@ 11:38PT

Extremely poor customer service. Terrible shipping courier. The tracking information hasn't been updated for 5 days. It's been 15 days but I have no idea where my package is.
Think twice before you shop anything from this lousy company!

Hi - do not shop at shopbop. Simply use it to browse. Twice now they have sent me CHEAP 50 dollar jewelry when I've ordered close to 900 dollar pieces. They do this because they Count on people not going through the hassle of returning. Also it's owned by amazon - that explains why it's so $#*!ty. I've attached the crappy bracelet that was literally fifty dollars on their website versus what they advertised. I don't think fine jewelers work w them.

I ordered a pair of shoes that I need for a certain date so I paid for express shipping, it said they would arrive in 1-2 days but when I went to track my package it said "package is returning to seller because of customs issue" and they are now going to be coming a month later. The timing is extremely inconvenient and I don't understand why I didn't get an email or message about the delay. I also think its really stupid how you can't cancel your order and also how the customer service number doesn't work in Australia, when I tried to do a live chat it didn't work even though it was between the right times. I strongly advise to never buy from this website because it is completely unprofessional.

CONSUMER ALERT! HIGH RISK SELLER! ShopBop has an ongoing pattern of consumer violations specific tp refunds. Customers are not receiving rightful refunds and/or waiting lengthy and unacceptable periods of time for receipt of a lawful refund. Moreover, consumers purchasing ShopBop items via Amazon are also victim to violations pursuant to significantly delayed and/or non-receipt of refunds. Customers can initiate a dispute claims with their credit card company, submit a complaint with the Federal Trade Commission, and also notify the Madison, WI Attorney General's office of their consumer violation. Shame on ShopBop for their unprofessional, unacceptable, and unlawful business practices!

I've done business with shopbop for many years without problems, but this past year I've had terrible customer service! I recently placed two orders for several hundred dollars, after having to return 2 items because of fit issues, not their fault, I sent them back. The return process has gone on with no refund for over a month now! I have called many times and different people make different excuses, even blaming the post office! The tracking information says it was received by shopbop weeks ago and they say no! Crazy! I heard today it may take ten more business days for my credit! Totally unacceptable!