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SpiritualQuest

How would you rate SpiritualQuest?
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Washington
2 reviews
1 helpful vote
Follow Kathy H.
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Purchased 2 salt walls that arrived with no cords to plug them in and no indication the order was sent incomplete. Contacted company who thanked me for "reminding" them they sent out an incomplete order, was promised the cords the next week which never came. Contacted again, was told they were sent to other customers ahead of us (who apparently also got incomplete orders with no notification). Over a month later they've sent items that don't plug in correctly and salt lamps still don't work. Now they are demanding I pay shipping to send these large heavy incomplete items back for a refund. They are not lamps but bricks in a frame with a random cord coming out the back that nothing will make work. Don't waste your time or money with this company.

Date of experience: May 14, 2024
susan r. SpiritualQuest Rep
11 months ago

Response to Customer Jugmohit Review:

Dear Miss Monkman

We are deeply sorry to hear about your experience and understand your frustration. At SQ live we aim for customer satisfaction, and it’s clear we missed the mark in your case.

Regarding the salt walls order, we want to clarify the situation and ensure everything is addressed to your satisfaction. After your initial purchase, we acknowledge there was a mistake with the shipment of the electrical cords. We promptly rectified this by mailing the necessary parts as soon as the discrepancy was noted. The tracking records confirm delivery, and we regret any confusion that might have contributed to your current dissatisfaction.

We want to clarify that we did not request for the items to be returned; however, we understand that the chargeback was attempted after the product was received. The credit card company reviewed the circumstances and aligned with our account of events, confirming the transaction based on the deliveries and communications made.

Our team has made several attempts to contact you via phone and dozens of attempts via email and diligently documented each interaction, in line with our commitment to resolving customer issues transparently and promptly. Your feedback is invaluable to us, and we are keen to address any ongoing concerns.

To ensure your salt walls are functional as promised, we are prepared to send a replacement part for the one you've indicated is not working. We propose the following resolution: once the erroneous posts are reassessed or adjusted to reflect our proactive and diligent attempts to resolve the matter, we will expedite this replacement part to you immediately.

Our goal is to turn this experience around and provide you with the product quality and service you expected when you first placed your order with us. Please reach out directly at [Your Contact Information] to discuss this further. We are here to help and hope to resolve this swiftly to your satisfaction.

Thank you, and we look forward to your cooperation in achieving an amicable resolution.

Best regards,

Bangladesh
1 review
0 helpful votes
Follow Rayo M.
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I was hesitant to order a salt brick wall online, but SpiritualQuest made the process seamless. Their team was helpful from start to finish, and the installation instructions were clear. The end result is stunning—highly recommend!

Date of experience: June 24, 2024
Bangladesh
1 review
0 helpful votes
Follow Laurie G.
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Refreshing before opening the center, r was a big step for me, but finding the right equipment was even tougher until I discovered SpiritualQuest. I was nervous about setting everything up, but the salt therapy machines from SpiritualQuest were super easy to use. When I got everything, I followed the instructions and everything worked perfectly. It was like they made it simple enough for anyone to understand. They are very helpful it was so easy it felt like I was not doing enough, Great product lifetime support and warranty on Halo generators.

Date of experience: June 22, 2024
Bangladesh
1 review
0 helpful votes
Follow Angela H.
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Great service
March 22, 2024

I was skeptical about the benefits of a sauna salt cave at first, but after experiencing it for myself, I'm a believer. The salt therapy has helped me breathe easier and feel more relaxed, while the sauna's heat has improved my circulation and skin health. It's a wonderful addition to my self-care routine.

Date of experience: March 20, 2024
South Dakota
1 review
0 helpful votes
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BUYER BEWARE
February 1, 2024

Beware of the negative reviews about this company. As of 2024 this company has exceeded expectations. I was hesitant at first after seeing some negative reviews about very slow shipping and not getting product. RICK personally called me after an email of my concerns to insure me my sauna was on the way. It took about 2 weeks from date of purchase and the people complaining about delayed shipping were ordering during the COVID pandemic when the whole world was "delayed." I'd like to personally thank Rick and everybody at spiritual quest for my AWESOME sauna as I'm typing this review inside it sweating my b****s off. The installation was easy and the sauna is simply magnificent. Thank you so much, 5 stars would recommend to your mother.

Date of experience: January 31, 2024
Bangladesh
1 review
0 helpful votes
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Excellent
December 14, 2023

My purchase of several sauna walls exceeded expectations! They're larger and more attractive than I thought. The team's support with phone consults for my contractor was a game-changer. Thanks for the assistance!

Date of experience: December 12, 2023
Bangladesh
1 review
0 helpful votes
Follow Thomas W.
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I've been using the sauna salt cave for a few months now, and I can't imagine my life without it. The salt therapy has provided relief from my respiratory issues and skin conditions, and the sauna's heat helps me unwind after a long day. The combination of these two elements has made a significant difference in my overall health and happiness.

Date of experience: March 19, 2024
susan r. SpiritualQuest Rep
over a year old

Hey Thom, great to hear from you again if you can please include an image of your salt cave sauna you did send me one but I can't place it on your testimonial keep in touch. Thanks

Bangladesh
1 review
0 helpful votes
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Great service
March 11, 2024

As someone who suffers from allergies and stress, the sauna salt cave has been a lifesaver. The salt therapy has helped me breathe easier and feel more at ease. The sauna's heat and the salt's healing properties work together to create a calming and rejuvenating experience. I highly recommend it to anyone looking for a natural way to improve their well-being.

Date of experience: March 10, 2024
Bangladesh
1 review
0 helpful votes
Follow Brad S.
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Ordered a variety of salt lamps from SpiritualQuest, and they all arrived faster than expected. Excellent customer service, and the quality of each product is exceptional. Will definitely be a repeat customer.

Date of experience: June 22, 2024
Bangladesh
1 review
0 helpful votes
Follow Jhon E.
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I wanted to share my experience with my new 5x2 salt wall! The remote-controlled lights add an enchanting touch, and the natural glow is simply intoxicating. I have noticed a significant improvement in my space's air quality, and the calming ambiance has made it the perfect place for me to unwind and meditate after a long day. I highly recommend the spiritualquest salt wall for your own space. It not only adds a stunning visual element but also promotes a sense of calm and well-being.

Date of experience: December 22, 2023
Oregon
1 review
1 helpful vote
Follow Dale C.
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Bait n switch
February 12, 2024

Spent 2400$ for 2 person full spectrum and paid extra to have them install a 5G harmonizer this thing was loaded with everything I needed.
Freight came with papers to sign that had NOTHING about what was inside. The model numbers were no good because they don't list them on their site so there was no way to compare to what was on the box. So I trusted spiritual quest and Started to put it together only to Discover it was a 1 person (1,399) not loaded. They wouldn't take it back or make it right.they said it was taken off the pallet And told me to bad you signed for it here's 400$ go now away. So now I'm out 2k and stuck with a unit I can't use. Don't trust them. THEY screw up and you have to pay.

Date of experience: February 12, 2024
susan r. SpiritualQuest Rep
over a year old

Oh Dale,
Subject: Important Update and Resolution Steps for Your Recent Order

Dear Dale,

We understand your disappointment regarding the misshipment, and we sincerely apologize for any inconvenience caused. The images you provided have been instrumental in highlighting the issue, revealing that the product is off the pallet with no feasible means of retrieval once signed for.

To address this matter comprehensively, we want to reiterate some key points:

Refund and Responsibility:
Unfortunately, once an item is signed for, a full refund is not possible. However, we have already refunded the price difference to you. We appreciate your understanding that this situation was not intended to cause any inconvenience.

Return and Pallet Pick-Up:
To arrange for the correct item's shipment, we need you to pack up the incorrectly delivered sauna for return. Please ensure it is packed in the same manner as it was delivered. The cost of the pallet pick-up is covered by us, and we are not requesting payment for shipping.

Timeline for Action:
You have until the 27th to prepare and pack up the sauna for pick-up. If the item is not ready by then, the free pick-up offer will no longer be available. We appreciate your cooperation and prompt action in this matter.

Alternative Solutions:
Recognizing the difficulty in retrieving the item, we are open to discussing alternative solutions. This includes the possibility of sending a larger lamp or other options to ease the situation for you.

Product Suggestions:
As part of our commitment to resolving the issue, we suggest considering the following lamps:

Mountain Salt Lamp (51-60 lbs)
Buddha Foot Dome Himalayan Salt Foot Detox (15-18 lbs each, 3-pack sale)
Salt Lamp Himalayan (35-40 lbs Glacier)
We hope these alternatives provide a suitable resolution. Your cooperation is crucial in making this process as smooth as possible. If you have any further questions or concerns, please do not hesitate to let us know.

Thank you for your understanding and patience.

Best regards,

Support Team

Bangladesh
1 review
0 helpful votes
Follow Michael W.
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Thank you
September 3, 2021

Hey there I got my salt wall, OMG this is heavy. But beautiful. We have one question on the remote it shows multiple colors I was wondering if you had a list of which color is best healing. Anyway thanks for your time here is an image for all to see. Thank you

Date of experience: September 2, 2021
Bangladesh
1 review
0 helpful votes
Follow Benjamin H.
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Good work
August 16, 2021

The gang at spiritualquest was extremely patient with me, I called early and found out they are in CA so it was even earlier there. I asked a lot of questions about the 2 person sauna on sale. We must have asked everything from the plug, the size, the bench and much more. Anyway I did not order while on the phone however I did try to order online later. The online order would not go through for some reason. Later a day or so I called and the nice gentleman took my order and it was easy. If patience is what is needed they had it in spades. Good work.

Date of experience: August 14, 2021
New Jersey
1 review
0 helpful votes
Follow robert m.
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I was roaming around the web one day and found a salt lamp that caught my wife's eye, you know when your wife wants something we as guys have to get it, anyway it showed up fast and it was packed up very nicely. The item is called the mountain salt lamp, its huge and was on sale with free shipping. Thank you.

Date of experience: May 12, 2020
Bangladesh
1 review
0 helpful votes
Follow Oscar R.
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I absolutely LOVE my salt wall! It came shipped very securely on a pallet, customer service was impeccable with answering any questions I had (even the ones I thought were dumb), and install was straightforward. My pedicure clients really enjoy the ambiance it brings and I feel it helps with the atmosphere! If you're on the fence, just get it! You won't regret an ounce

Date of experience: November 13, 2021
Bangladesh
1 review
0 helpful votes
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Wonderful the wall works
November 10, 2021

Hi there just wanna let you guys know that we purchased a salt wall from spiritual quest sauna Zen and that we were local and the gentlemen were nice enough to show us their manufacturing facility we got a 5' by 2' wall and a 6' by 2' wall here are some pictures of how they were doing when they were manufacturing we were able to pick up a day after our visit. It was wonderful the wall works perfectly and to be honest these things are incredibly fragile. So if they're not handled properly somebody could Absolutely break one we didn't we had help loading it help unloading it and help setting it up up as suggested by the great gang at spiritual quest I spoke to Robert.

Date of experience: November 9, 2021
susan r. SpiritualQuest Rep
over a year old

Thanks, Andy great to see you again, and thanks for the great sane report. Call anytime

Bangladesh
1 review
0 helpful votes
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Thank you again
June 6, 2021

The shipment arrived on time for our birthday boy who loves it. He has it in his room now with all of his other cool stuff. I will definitely be ordering more products from this company as they are wonderful to work with. Thank you again for your amazing salt lamps and having such a variety

Date of experience: June 6, 2021
California
1 review
8 helpful votes
Follow Kaera A.
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I purchased a $4,000 outdoor sauna from them that came with a joke of an assembly manual and a 14-page online manual with zero directions/diagram as to where to plug everything in. When I asked for help as to where everything plugs in, the "manager" person belittled my request for a diagram and told me he needed photos of the "thing" (his actual term). Then he proceeded to be rude to my electrician who I needed to hire to help me due to insufficient instruction materials, by calling him "insignificant dude." When I posted this review, he threatened that bad reviews work both ways—seemingly indicating that he might in turn, post a bad review for my business? Really? This man Rick has lost both referrals and future business from me. I will gladly amend this review once the sauna is in working order.

Date of experience: September 27, 2021
susan r. SpiritualQuest Rep
over a year old

SpiritualQuest
1:43 PM (0 minutes ago)
To Kaera

Please note Kaera there is a sad situation that bad news does go both ways.

For some reason its hard for you to understand that we are not at your location and are simply asking for images to help the staff at the factory to help you

The sauna is not set up correctly that is clear - we know you don't want to hear this but it is true.

The mistake will need to be pinpointed and the images will help the factory to do so

So far you have sent an (1) image of a cord that does not reach the sauna does not need an adapter or another cord it is something in the set up.

We have asked for images not three times and so far you refuse to provide them here is the 4th request

SpiritualQuest
1:27 PM (10 minutes ago)

To Kaera

1.27 pm 09/27/2021

We will need the following

A series of images of the inside of the sauna, please

Complete back wall image
Complete right wall image
Complete left wall image
A series of images of the outside of the sauna

Complete image of the front of the sauna
Complete image of the left side of the sauna (as looking at the sauna from the front)
Complete image of the right side of the sauna (as looking at the salt from the front)
Those images along with the one sent so far will be forwarded to the factory for directions
The factory should reply in one day

The prior email asked for this as well, you will have to note support from the factory is generally the next day.

SpiritualQuest
11:47 AM (1 hour ago)

To Kaera

11:47 AM (1 hour ago)
1147am 9/27/21

Something is not set up correctly we will need more photos - of the walls inside and a more full view of the box inside and out thank you

And we will have to send them to the factory, this unit was tested and working in totality

So the short answer is this is somehow connected improperly the snapshot we have is not enough to figure out the issue

We do suggest having a qualified assembly person there to execute the assembly as well

Unfortunately, the image provided is not enough for me to see the next step and we will send to our engineer at the factory once we have a little more perspective.

Thank you

All the sauna needs is a 20 amp outlet for power

Troubleshooting: the process does take the help of the factory representative and the items we have asked for are simply the next step
Try to be patient as troubleshooting a setup is not very hard but is a day or two situations.

Email sent to the factory within 1 hour of our last call

Factory support is one day turnaround and they generally do require more information of course.

SpiritualQuest
2:08 PM (0 minutes ago)
To Kaera, bcc: smartmak

Hi Lucky

You are Bcc'd here.

The customer that has the two-person outdoor sauna is having trouble with setup.

Can you see if you can help, we did ask for images but she only provided one (included)

Please tell me if this helps thank you (she is cc'd here you may want to reach out to see if she will send you more images)

Please note this is the sauna we had set up here for the images on the site, it was fine, worked perfectly, with no short plugs or missing items.

Please provide a directive of how to correct the setup issue and or the cord alignment issue.

We have also explained to her that support engineers reply in about one day -this is our confirmation we are sending the one image to you.

They are refusing to send more images we will do our best to get more thank you

The customer thinks the cord is too short we did try to let her know that the cord is not too short it is simply set up wrong. (this caused a serious negative response)

They are not trying to listen and is just doing her best to damage us now. Thank you for your help.

Lucky we also need to order 2 more for a new shipment from Safia to be added

Thank you

Georgia
1 review
0 helpful votes
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Sauna finaly arrived
June 13, 2022
Updated review

After almost 6 month wait my sauna arrived. And I must say I do love it. Simple to put together (will need 2 people to lift). Some clamps were slightly off but it did not hinder the process, the wood is beautiful and smells wonderful. The product is worth the wait, especially because of the great prices. However, the customer service needs improvement. I had no problem waiting longer, but there needs to be updates on status at least once a month.

Date of experience: June 13, 2022

DO NOT ORDER!
May 25, 2022
Previous review

CAN NOT RECOMMEND THIS COMPANY
After almost 6 months, still no sauna. No one responded to multiple calls or emails. In this difficult time for any business Customer service is KEY. If you know you can not ship, notify the customer, be honest. We all understand the shipping issues, but this is not an excuse for poor customer service. These prepaid orders are what keeps your business running, one email per month will be sufficient to keep the customer updated. Inability to respond to inquiries reflects poorly on your business and will not bring new customers and returning customers. Also, you can not charge a re-marketing fee for something that is not in stock.

Date of experience: May 25, 2022
Bangladesh
1 review
0 helpful votes
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Amazing service
October 19, 2021

Hey Roberto thanks for your help, my salt wall came out sweet. The blocks are generally perfect we did have to do some cutting as you suggested. Thanks for the step by step consults and we are very proud of our work. The order came with unlimited consulting free, which is the key and we got the lights, the adhesives and the blocks. Let me know what you think?

Date of experience: October 19, 2021
susan r. SpiritualQuest Rep
over a year old

Bravo Drev, it was a pleasure working with a customer that understands that with a little hard work and collaboration all is possible. In your vortex best Roberto.

Overview

SpiritualQuest has a rating of 4 stars from 209 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SpiritualQuest most frequently mention salt lamps, cave sauna and supply chain. SpiritualQuest ranks 5th among Alternative Medicine sites.

service
153
value
148
shipping
148
returns
143
quality
144