StudentUniverse

I booked a flight from Student Universe traveling from London Heathrow to San Francisco via Lufthansa/ United Airlines code share. I initially received a confirmation and itinerary and was satisfied until 1) They lost my booking info per the website update without any attempt to send me a copy of booking info via email 2) My booking was deemed illegitimate due to payment discrepancy- I had no communication that a payment was unsuccessful from Student Universe until attempting to check in at the gate and being informed that there was no booking per the airlines' records. The lack of communication/ word from SUN is simply horrid. In addition, I was left hanging multiples times from customer service and had no responses from multiple email exchange requests. Avoid if possible.

We booked our flights to the Azores with Student Universe on Jan 10. We received a confirmation email that said "Your trip is confirmed". We checked this stressful part of our trip off... come to find out 13 days later I called them to correct a birth date error only to be informed casually that our tickets were cancelled because "the price had gone up by $200".

We did not receive an email from Student Universe to let us know nor anything from the airline. And when asked they said it is in their policy that they don't need to inform us.

My family has been planning this trip since 2021. It is a big deal for us financially. We almost didn't go because we were looking in June and the flights we $800-900 dollars. I ended up looking in April and saw flights for $640. So we bite the bullet to get our family tickets. Now this is costing my family over $850 more for this vacation. This is the first time my parents are traveling out of the country and right now we have hotels, rentals cars, etc. booked. And no way to get there.

I have used this company for over 10 years. I am horrified! What a horrible thing to do. I will NEVER use this company again.

I've been using Student universe since 2013 and your new website is horrific. It is so much harder to book my flights without the flexible dates option. I cannot change my currency with ease. I can't even login and find my bookings. There is no proper flow to how the pages work. Please revert to the previous features. I used student universe because it was convenient but I will stick to google flights for now.

In addition, there is something wrong with your date fields. When I change the date in one, it affects the date in the other. I have to reselect my dates a few times to get the right range.

I bought tickets in November. My ticket was confirmed, but my code for the actual airline site wasn't working. Since I was out of the country, I sent them 3 emails and none of the were answered. I finally was able to call them in January, to ask about my codes. They hung up on me 5 times before I was told that my card got declined and they were doubling the price of my ticket. I was not informed. All I got was my order confirmation. There was no reason for my card to get declined so I contacted the bank. The bank said no charges were attempted, and that it had to be on SU's end.

I recently booked a flight on Student Universe after it was recommended by a friend. As a new user, I was drawn to the platform because it mentioned that students could get up to a 30% discount after verification. However, after completing the student verification process, I was disappointed to find that there was no actual discount applied to the ticket price. The price remained the same as the regular fare, which left me feeling misled. I was expecting a noticeable reduction as promised. While the booking process itself was smooth, the lack of transparency regarding the discount was disappointing.

Easy to find good trips and cheap trips. The website is very easy to use and it helps other to find new flights easily. Also the prices of the plane tickets are nice.

Traveling back home internationally, my original flight on another airline was severely delayed due to weather at the first stop, which meant I would miss my connection. I found this site with a non-stop flight on another (more reputable) airline the night before my scheduled flight, and was suspicious because the price was so reasonable compared to other sites. I even checked the flight directly on the airline's website and it was more than 3 times what StudentUniverse offered. I grabbed this flight, was able to select a seat at the time of booking, got confirmation codes for both StudentUniverse and the airline, and was able to hop on the airline's website to check into my flight within about 20 minutes. This site saved me probably 2 days, and was about $1,500 cheaper than any other last minute choice I had. Wonderful experience, thank you!

I'm happy with StudentUniverse. I used it to get my plane ticket to South Korea and was happy to learn that I got a little discount for my ticket. I was also able to put in a promo code and get more discount.