SylvaneReviews 28

First, when it transitions from hard floor to carpet or a rug is drops some of the pet hair it has previously cleaned up. Even thought the app indicates that it knows where it is, it sometimes get confused and drifts around is circles trying to navigate home. The app is quite unintuitive and definition of keep-out zones is practically useless as small areas, like around a floor lamp can not be defined. Only large rectangular zones parallel to the room wall can be drawn - no small areas and no rotation. Our old Eufy 8X was much better.

They make you pay for the returns. My return is going to cost me 85.00 if I wait a week to send it or 700.00 if I sent it back today. It was a Eyevac trash can. It's ridiculously they do not send a tag to send it back.

This unit the winix air filter is clearly a item that sylvane buys from China in bulk for half & or 1/3 the price ($20) & they drop shipping this item for more than the manufacturers charge it's customers ($175) The huge Red flag is not having the manufacturers Manuel in the box. Not even a 2yr warranty form is provided as the listing states & just a single small brochure that looks to be like someone printed it from a home printer, folded it into forth & put it in the box. Do NOT buy any items from Sylvane they only want to rip you off with a 900% mark up for a very poor Quality item. They will also give you a hard time when you want to get a Refund & have you pay to ship their poor Quality item back to them. Any other legitimate company would just send a Refund/Return label at no expense to it's customers. Another red flag.

Sylvane's website lists in-stock where they can guarantee expedited shipping. Other websites could not guarantee delivery on time (like maybe they list 3rd party items?) A good outdoor heater for sheltered area from the wind. You can feel the warmth about 3 feet away but is probably not significant enough in a windy situation. We even use it non-oscillating in a large bathroom during the winter as the silent heat is calming. Easy to assemble base, handle doesn't get hot. You have to be careful about keeping items away if oscillating, but ok if not oscillating. Oscillation only swivels about 90 degrees.

Sylvane charged us for shipping and we made the purchase based on their shipping costs. Then, a few weeks after we receive a bill from Fedex for $168! And we had already paid Sylvane for shipping... so what did they use our money for that they claimed was shipping? Obviously it wasn't. We contacted Sylvane and they apologized and said they contacted Fedex to have the bill appropriately placed on their business account. They didn't. They told us this two different times and we keep receiving bills from Fedex and it will begin impacting our credit score so we had to just pay them, now we are out almost $200 plus the money we gave to Sylvane for "shipping". Horrible all around, but really bad that they can just lie about something like this when it affects someone's credit score and life! Good thing I followed up with Fedex or else I would have believed Sylvane when they said it was taken care of and then my credit score would have been impacted. For the record, Fedex told us there was no attempts made from Sylvane to contact them or pay this bill - blatant lies from Sylvane. Do not trust them.

What a terrible company. I ordered a $1,000 air purifier. The page led me to believe these items were in stock. The ordered was placed on December 26th. As of 1/28/2022 I have not heard boo or hiss although they took my funds on the date of the order. Contacting them today, they told me oh, that item is being direct shipped from the manufacture. Had I know the item was not in stock. I was told to check with the manufacture. BAH what a worthless company. Hell would freeze over before I bought anything from them again.

After waiting over a month, I was informed when I called s Sylvane Representative that my order was out of stock and they had absolutely no clue as to when it would be delivered. It was in stock when I made the purchase. I ended up canceling my order. Why would a company sell you an item with no clue as to its delivery? I will be doing my buseness with a more ethical company.

I purchased an Aprilaire Dehumidifier from Sylvane that came with a 5 year warranty. It was "bstock" that supposedly had only cosmetic damage. Their site states that such units are in perfect operating condition and come with the full manufacturers warranty, 5 years in this case. I was suspicious of it but Sylvane convinced me the unit was operating properly. After about 2 years it started icing up and shutting down. I found that an impact prior to my purchase had knocked the compressor out of line and must have caused a minor refrigerant leak. I contacted Aprilaire who were prepared to replace the unit, but when they checked their records they found Sylvane had already claimed the warranty on this unit so Aprilaire will not warranty it. Sylvane refuses to do anything.