Never buy from them,I bough something in 19 of november 2024,they never updated me as it where back order,2 months later they said it was on the way...I never received anything,they never give feed back,answering is long,they said that my part have been return to the seller for no reason...been 4 months and still waithing for a simple refund...have to give them 20 emails to get feedback.but it turn around nothing.waist of time.buy somewhere else for sure! There is ******* people where I work.there is ******* people advertise to NOT BUY FROM VIVIDRACING!
"BEWARE" My Son 16 year old Son spent $4,300 (He worked 2 summers to make that money) for wheels, springs and lugnuts, they sent the wrong color on one of the items and will not take it back but they will sell him the correct color item for full price and a discount for their mistake and take $9.00 off, "WHAT A JOKE THEY ARE" I talked to the sales person first then his Manager and then the owner, I told them it was not our mistake on the color, I have the whole conversation recorded and they also have the conversation recorded and said we did order red color not the blue color that they sent, once you get sent a order and it's wrong they will not make it right but they will sell you the correct one for full price. I highly recommend you buy somewhere else, I should have did my search looking for all the reviews online and not on their website then you will see what kind of business your dealing with, Like I said I talked to the salesmen to Manager and then to the Owner and they will still stick it to you even if your 16 years old.
Vivid always follows up with Shipping info so your not guessing where is my Stuff When the parts show up its quality parts. But if there is a problem They stand behind what they Sell!
Thanks for helping keep my Hot Rod running
Cal
The worst! Chrome bumper rusting after 2 months on a garage kept pickup. Vivid expected us to remove the bumper, repackage, and ship back on our own dime. All the while the pickup is not usable. A replacement was months out. Was fed a bunch of B.S. By customer service! These people simply do not care and don't stand behind their products.
Hello, this is a warranty and the manufacturer did offer an alternative method. Our returns team did send follow ups with the recommendation but have received no response. While we apologize for the issue, we follow manufacturers warranties. More information can be found here. https://www.vividracing.com/terms-and-conditions-i-6.html
Looking for a particular item, out of stock and everyone gave me nothing in terms of a solid time frame.
Here comes Travis with a solid explanation and a timeline to boot! By far the best CS I've encountered looking for back ordered parts!
Thank you again and will be back for more!
They charged my card for a product they didn't have then tell me they can't refund to card I need to take store credit or set up pay pal account just for them
Claim they don't have ability to send check what legitimate company doesn't have a checking account avoid at all cost
I received an email stating that po boxes are not shipped to, which is a problem because I live in a small town and we do not have mail delivered to the house. I changed the shipping address to a street address last week on the 21st and got a confirmation stating that the order was being processed. I still have not received the item.
We sincerely apologize for the PO box issue and delay, Kelly. Totally understand the frustration, especially with the address update confirmation. To investigate further and expedite shipping, can you send us a private message with your order number? Please send an email to Boss@Vividracing.com. We'll get this moving ASAP!
So I bought a set of titan 7 wheels for lamborghini gallardo put a set of new tires on them. The next size up front and back and car is lowered and install them. Go to back out my driveway no grade or bumps and the front tires rub like no other. So that's not going to work I take them off and call vivid. They give me the run around for a month so they don't have to buy them back. It's all my fault tire size wrong/lowered. OK I just take lose fine with that. 1 year later a guy buys them for his completely factory gallardo and puts his factory size tires back on wheels. Install and hits the road first turn he says it's rubbing so bad he went straight back home and took them off and wants a refund. So call vivid and titan and they just told me to get lost. So I wouldn't buy wheels from vivid racing
Hello, we cannot accept returns for wheels over a year go that were installed and driven on. This is pretty common in the industry for wheels that were installed, mounted and balanced, that a return could not be completed for buyers remorse, especially for wheels purchased a couple years ago.
I purchased wheels a couple years ago from vivid.super easy process and quick! I came back and bought my intakes for my f90 with a great price.will continue to buy my parts from them.great communication through the whole process.
Ashley was able to take care of me in a very short amount of time. Took care of my wholesale account in less than a couple hours and had my order placed the in the same time frame. Very speedy service and professional. I recommend.
The Vivid Racing website was one of the easiest to navigate and their images of their parts give the exact impression of the size and details it has in person. However, my order was damaged during its shipping or packaging. Only for that reason I have it 4 stars, otherwise it would have been 5. I hope I am compensated for this.
They already send me the same hood twice damage on delivery plus my car had been in the shop for about three months without a hood. Just to be honest I'm so not happy with the customer service also nothing gets done right when you call and you give them your order number. I'm so tired dealing with this issue can someone help from the top please!
Hello, please reach out to us at boss@vividracing.com with your order details and a picture of the shipping receipt so we can look into this for you!
Ordered window glass for my chevelle. Waited almost a year, finally realized I was being bent over, cancelled my order. Now it's been 4 months with no refund. Every good review is a lie. Don't pull that trigger!
I ordered headers in November 2021. Was told a 8-10 week wait. All emails went unanswered. Finally got an answer that they're waiting on confirmation from me. 4.5 months later parts were not ordered and price increased.
I've been trying for 3 weeks now to get my money back for 2 items i no longer need, even requested the refund before either item had even been thought about being shipped. Over 300$s worth in returns and they just keep passing me off to these foreigners that i can barely understand. Really starting to get under my skin.
They never sent me a shipping date took the my right out of my account. Never got my package its been 4 months going on 5. Customer service doesn't respond to my email and nobody answers when you try to call. I do not recommend anyone waste your money on these idiots.
Four months ago I ordered a marine amplifier online and Vivid Racing promptly took my $432. I never received a confirmation email or item tracking details and never received the product. Numerous emails have gone completely unanswered. I've called several times, each time I listen to background noise with some dude talking about how great Vivid Racing is, then each time the phone line goes dead after a 10-15 minutes. Awesome.
They are quick to sell you products but when it comes to customer support it's very poor. No one returns calls. They have a machine service that replies to you instead of person. Would never buy anything from them again.
Hello.
I am sorry to hear you are having issues with your order. If you can please send an email to manager@vividracing.com with your order information and outline the issue we will be sure to look into this and get it resolved as soon as possible.
Thank you.
Tiffany 480-966-3040
Called 6 x over 2 days. They placed my order on hold because they raised the price $100 after I already purchased it. They never answered the phone and each time I waited anywhere between 15 and 30 mins I got hung up on! I finally got through on a online chat and they refused to honor pricing and they didn't even offer to make things right or correct the website pricing. What a scam and to top it off I found the same item on Horse power freaks. Com and guess what? Appears Vivid owns them as well…. Neither CEO's where available for comment… could not escalate to a complaint call and my order was cancelled and I was promptly dismissed. Horrible horrible experience. Not to mention it's 4 days after I ordered it.
Hello.
We apologize for the issues you had with us - unfortunately due to this we were unable to process the order with the balance due. We worked on discounting the item as much as we could but unfortunately we could not process with the amount that was paid - we recognized the issue right away and reached out for your confirmation as soon as we could, and refunded your order per your request same day. This all took place the next business day, which was 2 days after the order was placed.
We apologize for the inconvenience.
Tiffany, 480-966-3040 ext. 3
This company will completely scam you out of your money. I ordered back in the middle of June and it is now over two weeks since they told me it would be at my door. The product hasn't even left their warehouse and it has been two entire months. Don't waste your time with this dumpster fire of a company that ignores all emails and calls.
Overview
Vivid Racing has a rating of 2.1 stars from 761 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Vivid Racing most frequently mention customer service, tracking number and credit card. Vivid Racing ranks 2nd among Car Racing sites.
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- Gilbert, Arizona, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We understand your frustration with the incorrect lug nut color and sincerely apologize for this error. We strive for 100% customer satisfaction and it's clear we fell short in this instance.
We understand that your son worked hard to earn the money for this purchase, and we regret any inconvenience this has caused.
To resolve this, we offered to provide the correct color lug nuts at our cost, to compensate for the error. We believe this is a fair and reasonable resolution. Installing the incorrect parts complicated the return process. We encourage customers to inspect parts upon arrival and contact us immediately if there are any discrepancies.