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3.5
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WEN Reviews Summary

WEN has a rating of 3.5 stars from 118 reviews, indicating that most customers are generally satisfied with their purchases. WEN ranks 13th among Hair Care sites.

Wisconsin
3 reviews
0 helpful votes
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This product is very gentle. My hair sines and my scalp no longer itch's. The scent isn't the best but the product surpasses my expectation.

Date of experience: September 15, 2023
Florida
1 review
0 helpful votes
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Dremel defect
August 14, 2023

Purchased a Dremel kit from them the on-off switch went bad after 6 weeks of owning it customer service was five star they sent me a new kit without having to send the old kit back and my wife said fix the new one I ordered a new switch online through their website hooked it up everything works great no complaints five star in my review and I would definitely buy from them again

Date of experience: August 14, 2023
Ohio
1 review
1 helpful vote
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Hair loss
September 16, 2021

I kept WEN cleansing conditioner for several years. I would only use every now and then when I needed a deep conditioning. However, I read the directions for use on the most recent bottle I purchased from QVC. It directs you to concentrate on the scalp, rinse, and add more and work on the rest of the hair. After following these steps, and used for 2 washes, I noticed, in the shower, my hair falling out terribly.
Why is this product still allowed on the market? Why does QVC continue to promote this product?

Date of experience: September 16, 2021
Colorado
1 review
14 helpful votes
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Do Not Use Wen hair care
February 9, 2020

I have used Wen for many years, have recommended it to many friends. It was the only hair product i found that did not tangle my thick hair. This past year i have found more and more was falling out and filling my brushes. I asked my daughter-in-law if she had this problem, she said she no longer uses it, but her sister had the same problem. My hair is slowly getting stronger, but it is going to take a long time. Be good to yourself and dont use this product!

Date of experience: February 9, 2020
New York
38 reviews
68 helpful votes
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Okay so there's really no secret to this whole "Wen" hair care stuff. Basically you just never use shampoo. You wash and condition with only conditioner all the time. If you read the ingredients you'll find it's the truth. You don't have to spend a ton of money on these products. All you have to do is stop using shampoo. You're welcome!

Date of experience: August 24, 2018
Clara R.
Oregon
514 reviews
611 helpful votes
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Great product
August 13, 2018

My hair is flawless and back to looking youthful. I cant compare WEN to any other pruducts i have used in the past

Date of experience: August 12, 2018
India
1 review
8 helpful votes
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Nice!
November 1, 2017

I just receive a wen order form in the mail. I have been watching it on tv thinking about buying the product because it sounds so great

Date of experience: November 1, 2017
Utah
1 review
8 helpful votes
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Today i just find Wen.com charge me $33.94 in my discover card(6th June 2017). I just ordered one time last month(8th May 2017), i never order again, but they chager me again. Then i go to their website find they will shipping to me every 4 weeks and will charge me every 4 weeks money. But i cant cancel this order, then i send email to them but failed. They never tell me will shipping to me every 4 weeks when i made first order.
Then i want to try cancel item but no button let you cancell it, they just show me will ship to me every 4 weeks. But i cant cancel it.
I already dispute this money if they dont refund my money i will complain to BBB, i cant believe such sacm company. Full of tricks.

Date of experience: June 9, 2017
North Carolina
1 review
14 helpful votes
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It works!
March 17, 2017

I'm updating my review. Both my husband and I find WEN a great product. We have hair growth and manageable hair. I've read some bad reviews and that's too bad because when WEN is used correctly, it works. We are people of color with kinky hair and WEN softens, moisture, strengthens ad makes our hair grow. I even use it on my body at times when showering. IT'S a GREAT product... use a stated on product. IT'S NOT a shampoo, IT'S better! As FOR service... GREAT.
DO NOT CHANGE ANYTHING... NOT JUST me AND my husband love IT... so DO OUR friends.

Date of experience: March 17, 2017
Canada
1 review
11 helpful votes
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A friend gave me a bottle of Wen to try. Had a terrible rash on my head and a burning scalp. Thankfully no hair loss! Went to a dermatologist who recommended that I no longer use the product after testing a sample of Wen and finding that yes, there were some harmful chemicals in the product itself. After using a 100% natural peanut butter conditioning treatment to condition my hair and not shampooing for a couple of days. I went back to my regular shampoo line9from a health food store) that I used before trying out Wen. Don't believe the commercials that you see on TV with the actresses that are promoting this product. It's just hype and you wind up paying way too much money it.

Date of experience: September 10, 2016
Texas
1 review
1 helpful vote
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Love it
February 15, 2016

I bought the wen hair care a couple of days ago and washed my hair it's make your hair so soft and shinny and very manageable just love it

Date of experience: February 15, 2016
Arkansas
1 review
3 helpful votes
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Horriable
December 16, 2015

I had trash bags full of hair. I had to cut 8 1/2 inches of my hair off because this horrible product made my hair fall out. Have pictures of before and after. Just didn't know who to contact

Date of experience: December 16, 2015
California
1 review
1 helpful vote
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Thank you for info!
December 14, 2015

I agree with one writer who says this review is about product, but I am grateful for all the reviews about company's cust serv. I bought shampoo on Groupon and liked it and was thinking or ordering through company, so I am glad for the CS reviews. I will look to buy product elsewhere.

Date of experience: December 14, 2015
Virginia
1 review
4 helpful votes
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So far I have no complaints about the product. The billing practices however are horrible I signed up for the 29.95 plan. I've received the product twice to the tune of 203.64 far cry from what was promised now I am in the process of cancelling... Live chat was no help at all and gave a number to call.

Date of experience: November 17, 2015
Alabama
1 review
0 helpful votes
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GREAT!
November 15, 2015

Where are y'all getting these awful reviews. My best friend swears by these products, and she is a hair fanatic!

Date of experience: November 15, 2015
Oregon
1 review
12 helpful votes
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I like WEN alot! Ordered it yrs ago! Decided to rejoin for a while! First box $29.95 no prob! The reciept says your next pkg $29.95. Perfect right! WRONG! Juz got my second pkg over $100 bucks! I don't want that mouse and styling gel! Last time when I canceled, the lady was an absolute JERK! SHE KEPT PUSHING AND TRYING TO FORCE PRODUCTS DOWN MY THROAT! NOT ONLY THAT BUT SOUNDED MAD THAT I WAS CANCELLING! PISSED ME OFF! ITS ALL COMING BACK WHY I STOPPED LAST TIME!

Date of experience: September 18, 2015
Canada
1 review
11 helpful votes
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TERRIBLE
August 20, 2015

I used Wen for about 3 months it was ok in the beginning but dried my hair. Cancelled... they lie when you call can't find your account all kinds of crap. Charged my account way more than they were suppose to. STAY AWAY FROM WEN... this company does not care about it's customers.

Date of experience: August 20, 2015
Rhode Island
4 reviews
3 helpful votes
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Wen is only recommended for a specific type of hair. It is not a site that I would recommend to my clientele.

Date of experience: August 10, 2015
New York
5 reviews
20 helpful votes
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Luv it
July 13, 2015

I did'nt order direct from Co. But I have been using it for 2 yrs, every day with other non wen hair products, although since starting the wen I do not have a need for a lot of hair product anymore, my hair has Never looked better! I stared a new stylist 4 mo ago and she said she took s pic of my cut & posted it, women called wanting my cut she had to tell th unfortunately they wouldn't look like me because barley anyone had as healthy hair as me. I've colored my hair for 23 yrs. Give WEN a try make sure I work it into ur scalp, I'm not willing to believe it only works for me

Date of experience: July 13, 2015
Tennessee
1 review
3 helpful votes
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After hearing about this product from several friends I decided to try it out. I like the cleansing conditioner, but I think I can find an even better shampoo. Especially since the price is a little expensive for a small bottle of shampoo. After ordering the product online they sent me a completely different order and charged me $20 more than the product I originally ordered. When calling customer service they said they only thing they could do would for me to send it back. I decided to keep the box full of unwanted product (I only wanted the cleansing conditioner) and not deal with the customer service or hassle of returning. This is the first time they got one over on me. The second time was a month after ordering the product my account was charged once with $44.94 and then again, same day a charge of $86.88. I called customer service to see what was going on. I did not reorder any product. They informed me that I had enrolled in auto-purchase every 30 days to receive the same expensive product. I told them to cancel everything and I would not be purchasing from this company again. No where on the form of buying the first product did it say anything about being added to auto-refill. They informed me that the money will be returned to my account in 7-14 businesses days. DO NOT ORDER FROM THIS COMPANY! Once they have your account number they will begin charging it with over priced items and automatically enroll you in monthly auto-refills without notification. I have now learned it is best to order this product from QVC.

Date of experience: July 7, 2015

About the business

WEN® hair products by Chaz Dean give your hair even more strength, body and bounce. A revolutionary 5-in-1 formula that contains no harsh sulfates or SLS. Discover WEN® today & get 2 free gifts ($50 value!) with purchase!


wen.com
Santa Monica, CA, United States