Overview
American Trucks has a rating of 4 stars from 10,236 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with American Trucks most frequently mention customer service, fast delivery and great experience. American Trucks ranks 1st among Trucks sites.
Instant Feedback
Their website page was very easy an organized. Customer service was on point. But I haven't installed all my parts yet. That will be another review an video very soon. I did open 1 box which was the volant cold air intake. Well packaged an the instructions was step by step bolt by bolt. Even for the removal of the existing part that your replacing.
I have ordered so many parts through this company for my ram truck. The customer service is hands-down. The best customer service I have ever dealt with when it comes to ordering anything. I will absolutely continue with this company and I highly recommend you do as well!
I was told all My parts would be sent out 1-3 days of order. I am now being told that my Shorty headers are not going to be sent out for a week or so, which is highly ridiculous!
Hello, I have not completed my first order still waiting on one of three, to be delivered. Two of three does not match. It is a rim that I thought match the rims I currently have. Unfortunately it does not match I will need a return slip for this otherwise thank you very much.
Listen... I understand that: Feedback is useful.
Companies are always looking to improve.
Customer satisfaction is important. 2 emails requesting feedback before my order even arrives is excessive. Maybe relax a bit.
Overall great experience. Wide selection of quality parts that came quickly and in good shape. Didn't have everything I needed but more than enough to knock out a big portion of my list. Definitely recommend them.
I come to American Trucks for most of my hard to find oem items, and aftermarket products.
What i love about this site is that its all here, from engine internals, after market performance parts to small decals. I'm always shopping the returns, clearance. Always looking for inspiration or ideas I can steal from other customers rides. Lol. Then they started offering tech support, which really changed what I can ask question for things I didn't know, and they are always willing to help. Good job guys! Thanks!
Placed an order Sunday evening 03/16. Label was created first thing Monday. As of today, 03/19, the order has not shipped and I have received 15 emails trying to sell me something or asking for reviews. I haven't received any today yet but it's only 5 am. I don't mind the shipping delay. 6 emails per day is very annoying and I will be reluctant to place another order with this company because of that
At this time, I like to think this company for a wonderful experience on my first purchase the sales man can't remember his name sorry was excellent and helping me on the phone with pictures and explaining things, but most of all the product came on time as promised will definitely do future purchases
Product itself is good but the few things with the kit, wiring harness was not long enough to connect lights and the instructions were very vague on how to install kit unless you have a bit of knowledge could be difficult
Hey Jacob,
Thank you for your feedback on the fog lights I appreciate you sharing how your experience with installing them was. If you find yourself needing additional assistance or an installation guide for anything please feel free to reach out to us and we would be happy to assist you further.
Thank you,
Allison
I looked around all over and only found these on this website. Made the phone call Matt answered was super helpful. They came a week and a half later via FedEx. They look like they're gonna work as soon as the weather gets warmer I will try to install them, but it looks like it should be pretty straightforward.
The pricing seemed a little high, but the quality looks good. I will use American trucks again..
- Visit Website
- Paoli, Pennsylvania, United States
- Edit business info
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Carl,
I apologize for the marketing emails, you can absolutely unsubscribe from them at the bottom of anyone. We have a customer portal which is a great tool to check for tracking, estimated ship dates and print invoices. That is orders.americantrucks.com instead of relying on emails you can use that. I apologize again and if there is anything else that we can assist you with please feel free to reach out.
Thank you,
Allison