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American Trucks

Overview

American Trucks has a rating of 4 stars from 10,238 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with American Trucks most frequently mention customer service, fast delivery and great experience. American Trucks ranks 1st among Trucks sites.

service
227
value
207
shipping
217
returns
159
quality
315
This company responds to reviews on average within 2 days

Instant Feedback

38,337 reviews
How would you rate American Trucks?
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Connecticut
1 review
0 helpful votes
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Perfect!
February 12, 2025

Their website page was very easy an organized. Customer service was on point. But I haven't installed all my parts yet. That will be another review an video very soon. I did open 1 box which was the volant cold air intake. Well packaged an the instructions was step by step bolt by bolt. Even for the removal of the existing part that your replacing.

Date of experience: February 2, 2025
Florida
1 review
0 helpful votes
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I have ordered so many parts through this company
February 13, 2025
Updated review

I have ordered so many parts through this company for my ram truck. The customer service is hands-down. The best customer service I have ever dealt with when it comes to ordering anything. I will absolutely continue with this company and I highly recommend you do as well!

Date of experience: February 3, 2025

Last purchase
February 12, 2025
Previous review

I was told all My parts would be sent out 1-3 days of order. I am now being told that my Shorty headers are not going to be sent out for a week or so, which is highly ridiculous!

Date of experience: February 2, 2025
Indiana
1 review
0 helpful votes
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Two stars to start
December 23, 2024

Hello, I have not completed my first order still waiting on one of three, to be delivered. Two of three does not match. It is a rim that I thought match the rims I currently have. Unfortunately it does not match I will need a return slip for this otherwise thank you very much.

Date of experience: February 28, 2025
Washington
1 review
0 helpful votes
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Listen... I understand that: Feedback is useful.
Companies are always looking to improve.
Customer satisfaction is important. 2 emails requesting feedback before my order even arrives is excessive. Maybe relax a bit.

Date of experience: March 17, 2025
Massachusetts
1 review
0 helpful votes
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05 F150 5.4
March 11, 2025

Overall great experience. Wide selection of quality parts that came quickly and in good shape. Didn't have everything I needed but more than enough to knock out a big portion of my list. Definitely recommend them.

Date of experience: March 1, 2025
Texas
1 review
0 helpful votes
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My Go to site
March 9, 2025

I come to American Trucks for most of my hard to find oem items, and aftermarket products.
What i love about this site is that its all here, from engine internals, after market performance parts to small decals. I'm always shopping the returns, clearance. Always looking for inspiration or ideas I can steal from other customers rides. Lol. Then they started offering tech support, which really changed what I can ask question for things I didn't know, and they are always willing to help. Good job guys! Thanks!

Date of experience: February 27, 2025
Arizona
1 review
0 helpful votes
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Too many emails
March 29, 2025

Placed an order Sunday evening 03/16. Label was created first thing Monday. As of today, 03/19, the order has not shipped and I have received 15 emails trying to sell me something or asking for reviews. I haven't received any today yet but it's only 5 am. I don't mind the shipping delay. 6 emails per day is very annoying and I will be reluctant to place another order with this company because of that

Date of experience: March 19, 2025
Support R. American Trucks Rep
2 weeks ago

Hey Carl,

I apologize for the marketing emails, you can absolutely unsubscribe from them at the bottom of anyone. We have a customer portal which is a great tool to check for tracking, estimated ship dates and print invoices. That is orders.americantrucks.com instead of relying on emails you can use that. I apologize again and if there is anything else that we can assist you with please feel free to reach out.

Thank you,
Allison

New York
1 review
0 helpful votes
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New guy
April 1, 2025

At this time, I like to think this company for a wonderful experience on my first purchase the sales man can't remember his name sorry was excellent and helping me on the phone with pictures and explaining things, but most of all the product came on time as promised will definitely do future purchases

Date of experience: March 22, 2025
Maine
1 review
0 helpful votes
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Not a good experience
March 29, 2025

Spent over $1,600 on a bumper showing in stock. To only find out after payment it was out of stock with no ETA on restocking or delivery. Took my money without any issues and now I sit here and wait. Ridiculous.

Date of experience: March 18, 2025
Support R. American Trucks Rep
2 weeks ago

Hey Nicholas,

I apologize that the bumper you ordered is out of stock, I do see that we updated your order and changed the supplier of where it is coming from in hopes to get it to you sooner. The new estimated shipping date is between 3/24-3/26 but please remember this is only an estimate and can change. Please keep an eye on your email for updates or use our customer portal which is orders.americantrucks.com. I also issued you a voucher to use on your next purchase with us online or over the phone due to the inconvenience.

Thank you,
Allison

Texas
1 review
0 helpful votes
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Matrix Front Bumper - Missing Parts
February 19, 2025

Very frustrated and unhappy after a large purchase for a front bumper. Bumper came missing half of the structural mounts and used parts off of another truck. This was an open box item that was passed off and I paid brand new prices for. Someone had returned the Bumper, American Trucks did not verify it was all there, and then sold it to me. I have opened a claim with customer service, but no resolution after a week, while the Bumper sits useless taking up my entire garage. Very unhappy with the company and will be doing business with other vendors going forward.

Date of experience: February 9, 2025
Support R. American Trucks Rep
2 months ago

Hey Alex,

Thank you for taking my call today! If you need anything else don't hesitate to reach out to me.

Thanks,
Desiree