business logo of Athleta
athleta.gap.com
active, casual, lounge womenAge 26-45, 46-60
Write a Review

About the Business

Athleta is a premium fitness and lifestyle brand specializing in stylish, high-performance apparel for women and girls. Owned by Gap Inc., it focuses on sustainability, inclusivity, and empowering active lifestyles. With versatile designs for yoga, running, and everyday wear, Athleta blends function and fashion to support movement and confidence.


athleta.gap.com
+1 877-328-4538
USA
Athleta is part of Gap, Inc.
Founded in 1998
Clothing item from AthletaFashion apparel by AthletaMerchandise from Athleta clothing lineAthleta fashion product

Business Highlights

General

Parent Company: Gap, Inc.
Year Founded: 1998
Target Gender: women

Shipping

Shipping Cost: $5
Free Shipping: sometimes
Free Shipping Detail: for orders over $50

Returns

Return Policy: free
Return Instructions: only items are in their original condition: unwashed and unworn
Restocking Fees: no

Sustainability

Sustainability Score: It's a Start
Recycling Program: no

Product

Style: active, casual, lounge
Body Fit: regular, plus size, petite & short, tall
Available Sizes: Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, phone
Support Phone: +1 877-328-4538

Payment Options

Payment Methods: card payments, financing, Apple Pay, PayPal
Buy Now Pay Later: Afterpay

Membership Programs

Rewards Program: Active Junky, Rakuten, Mr. Rebates, TopCashback

How would you rate Athleta?
grey star
grey star
grey star
grey star
grey star

Reviews Summary

Athleta has a rating of 1.6 stars from 83 reviews, indicating that most customers are generally dissatisfied with their purchases. Athleta ranks 34th among Clothing sites.

service
32
value
28
shipping
28
returns
26
quality
26
California
1 review
0 helpful votes
Follow Jennifer R.
Unfollow Jennifer R.
Send Message
Share Review
Report Review

Collar on momentum seamless athletic shirt was made wider, which looks good, but it does not lay flat and thus it looks bad very quickly. I will look for alternative unless they change this.

Date of experience: December 8, 2024
Texas
1 review
0 helpful votes
Follow Linda F.
Unfollow Linda F.
Send Message
Share Review
Report Review

I have been shopping at Athleta for years. They always had an excellent return policy, even if a garment got damaged. No longer. You get 30 days to return or exchange an item, even for store credit. If you buy on line and want to exchange in the store, the item has to be returned and then purchase what you want. So if you got in on sale on line and you need a different size, you lose the sale price. I will never shop here again. They have lost a good customer.

Date of experience: September 5, 2024
California
1 review
0 helpful votes
Follow Danielle Elizabeth g.
Unfollow Danielle Elizabeth g.
Send Message
Share Review
Report Review

I ordered items in October. My items kept saying "shipping label created, shipping soon" for months. In January, it was finally changed to "shipment cancelled." I called and they can confirm they see the shipping and tracking number was cancelled/ never sent, but they cannot issue me a refund because it has been more than 90 days. I went on their online chat and got the same answer. I don't get a refund because you never sent the items? Now I am out $200. What type of business is this?

Date of experience: March 5, 2024
New York
1 review
1 helpful vote
Follow Deborah W.
Unfollow Deborah W.
Send Message
Share Review
Report Review

I have had a very positive experience with orders from Athleta. The items are always as described and of good quality. Customer service personnel are always pleasant, and accommodating. Just because one thing might go wrong with an order does not mean the company is dishonest and insensitive toward customer's needs. After all, nothing ever runs 100% all the time. So I am giving a review that is fair. And well deserved, in my opinion. And hope others will be fair as well, about the merchandise and overall shopping experience with Athleta.

Date of experience: September 8, 2023
Florida
1 review
1 helpful vote
Follow Michele J.
Unfollow Michele J.
Send Message
Share Review
Report Review

You won't get a refund and they put you off
September 12, 2023

Don't EVER order anything from this company! Two months ago I placed an order with them. They shipped the wrong items. They required us to ship them back which we did and we even have a confirmation from them that they got it. BUT no refund was given to us. I've spent weeks trying to get them to give us back the money and they just never respond. Go online to their chat and after 45 minutes they'll tell you they will have someone get back to you. But of course they don't. They will just steal your money! "we will get back to you" is what they say but won't give you an email address so you can send your proof. It's a lot easier to say they don't have a record of the return, when it isn't staring them in the face. This is how they treat their recurring customers. Every error was theirs. We did everything exactly as they required and yet they just keep the $97, and put us off. Save yourself the stress, it simply is not worth it! Do not trust them! Here's the proof

Date of experience: September 12, 2023
Canada
1 review
1 helpful vote
Follow Kristine H.
Unfollow Kristine H.
Send Message
Share Review
Report Review

Poor quality of backpack
February 22, 2024

I purchased a backpack for my daughter and within 3 months there were holes in the water bottle holders. The item would not be refunded or replaced and there was no acknowledgment of the poor quality of this item. I will not be buying any further items from this company as the competitors have a much better quality and is in fact cheaper!

Date of experience: February 22, 2024
Pennsylvania
1 review
1 helpful vote
Follow Anne H.
Unfollow Anne H.
Send Message
Share Review
Report Review

I bought some pants from Athleta and tried to return them three days after the "shipped by" date had passed (I didn't actually receive them until several days after that date). It turns out that Athleta will not take anything back if it is even one day over their deadline. I tried calling their customer service line and got the same response. I have never dealt with a retailer that has been this rigid. They suggested I send the clothes to a used clothing outfit and try for a gift card. But of course I don't want a gift card. I want my money back and I never want to shop at Athleta again. Honestly, their clothes are just OK, and their policies are ridiculous.

Date of experience: May 30, 2023
New York
1 review
1 helpful vote
Follow Melissa K.
Unfollow Melissa K.
Send Message
Share Review
Report Review

I ordered some dresses on a Tuesday night. I paid an extra $25 to receive it on Thursday. Athleta did not send dresses overnight as it said it would. They used some company called LaserShip delivery service, not FedEx or UPS. I didn't get the dresses till Saturday after I left on my trip. They are totally unreliable.

Date of experience: February 23, 2023
Texas
1 review
0 helpful votes
Follow SHELLEY E.
Unfollow SHELLEY E.
Send Message
Share Review
Report Review

I ordered a pair of shorts that ended up to be too big so I did a refund. I received an email that they received them and they would be doing a refund. Long story short, I never received my refund…they said it was processed back to my Apple Pay and told me to contact them. So I did and apply pay said that they didn't see anything to contact Athleta or my bank. This has been a nightmare and lesson learned! I will never order online from them again. So, they get their shorts back and my money. Wonderful scam they have going on. I'm very pissed!

Date of experience: July 13, 2023
Canada
2 reviews
1 helpful vote
Follow Shay P.
Unfollow Shay P.
Send Message
Share Review
Report Review

LOVE Athleta, BUT..
September 21, 2023

Generally, athleta is my always go-to. Love them and their feel and choice of colours. BUT one of my most recent purchases, look like it wasn't finished properly or something had happened? Not sure.

Loading...
Date of experience: September 21, 2023