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Heirloom Roses

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Mississippi
3 reviews
0 helpful votes
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From "twig" to astounding!
June 6, 2024

I purchased a few different bare root roses a few weeks ago. One was per my mother's request, a "Don Juan" red climber. It arrived as what I considered a "twig" lol. I am super new to roses & quite nervous. Anyway, I followed the planting instructions precisely. It's only been 2 weeks & it has quadrupled size already! I'm totally astounded!

Date of experience: June 6, 2024
New York
1 review
0 helpful votes
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I recently looked back in my emails and saw that I have been ordering roses from Heirloom since 2015! Although the ownership has changes, they continue to be a vendor that I trust and enjoy doing business with. I recommend them wholeheartedly!

Date of experience: March 28, 2024
Michigan
1 review
0 helpful votes
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Beautiful
February 9, 2024

I will definitely be using again they came so beautifully packaged. The plant was healthy and even had buds already on it. Can't wait to see if we will have some beautiful roses this coming spring/summer

Date of experience: February 9, 2024
Florida
1 review
0 helpful votes
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Mr Lincoln
January 17, 2024

I ordered Mr Lincoln for the son of a lady who has recently died. Mr Lincoln was one of her favorite roses (mine too, the fragrance is divine) and so I thought this would be a living memory to her rather than cut flowers which fade and die soon. The order arrived on time, intact, with clear instructions for planting.

Date of experience: January 17, 2024
California
1 review
1 helpful vote
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I love ordering roses from Heirloom. Their roses arrive healthy and vibrant. If ever I have any issues, I just have to reach out and someone from their staff will make it right. It's important to buy from family owned companies and I feel good about that.

Date of experience: April 9, 2024
Georgia
1 review
0 helpful votes
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Poet's Wife
May 13, 2024

I purchased the Poet's Wife as I was looking for a sharp yellow rose. It is the most prolific of the three roses I purchased having about 7 blooms in the first year! However, it is not a sharp yellow, but a soft yellow. Regardless, it is beautiful and fragrant.

Date of experience: May 11, 2024
Virginia
1 review
0 helpful votes
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Beautiful roses
February 18, 2024

I ordered hot cocoa and Zepherine Drouhin. They were well packed for the trip. I planted them both the next day and so far they are doing great! New little healthy leaves are already emerging after 4 days! I know they are off to a great start, I anticipate gorgeous blooms coming seasons!

Date of experience: February 18, 2024
New York
1 review
1 helpful vote
Follow Martha C.
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I've ordered from Heirloom Roses for my own garden and as gifts. The antique roses are lush and have a wonderful scent. Customer service was excellent when an issue arose. Recommend this company highly!

Date of experience: June 13, 2022
Heirloom R. Heirloom Roses Rep
over a year old

Martha, thank you so much! I am so pleased to hear you have had a great experience with our roses AND our Customer Care team. Thank you!

California
2 reviews
0 helpful votes
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Irresponsible customer service
October 1, 2022

As a trusting/loyal customer, I spent $1200+ purchased over 30+ rose in two months at heirloom roses.
Among all these roses, I identified one plant has not been healthy/performing well (two out of its three branches were dying upon arrival and didn't make it back)
I emailed photos showing the died branches of this unhealthy plant, and asked for exchange - very reasonable request I assume - however, got denied immediately. Because my plant has not "totally died yet" - what kind of quality assurance is that?
Not sure I will recommend this biz to anyone, nor myself will support this biz anymore.

Date of experience: October 1, 2022
Heirloom R. Heirloom Roses Rep
over a year old

Hello Julia. I'm sorry to hear that you are unhappy with your rose. It looks like our Customer Care Representative, Brittany, has already arranged for you to be shipped a replacement Lady of Shallot. I'm glad to see that we were able to resolve your warranty claim. I'm not sure what else further we can do here, but please feel free to reach out if you need more assistance. Thank you!

Pennsylvania
2 reviews
4 helpful votes
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Incredible company, excellent products!
October 17, 2016

I purchased my mother a gift certificate for Christmas a few years ago from Heirloom Roses. The rose bush arrived at my house perfectly packaged. They definitely take care to ensure that products arrive safely with no damage. This isn't very common with living items. The rose bush was so beautiful, also very healthy. The next several orders were the same. I have never had mail order living plants with such great quality. They also guarantee the roses for an entire year! Top quality items, weekly sales and discounts, and excellent customer service and support! Heirloom Roses has FREE shipping on every single order over $50

Date of experience: October 15, 2016

Overview

Heirloom Roses has a rating of 3.8 stars from 300 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Heirloom Roses most frequently mention customer service and good condition. Heirloom Roses ranks 4th among Flower Delivery sites.

service
93
value
55
shipping
53
returns
39
quality
50

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9,601 reviews