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HostGator

Overview

HostGator has a rating of 3.6 stars from 5,437 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HostGator most frequently mention customer service, long time and many years. HostGator ranks 2nd among Web Hosting sites.

service
1,070
value
88
shipping
38
returns
51
quality
247
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New York
2 reviews
0 helpful votes
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I'm pretty hands off with it
December 5, 2024

I'm pretty hands off with it. I made my website but I don't really update it.

Date of experience: November 25, 2024
Pennsylvania
0 reviews
0 helpful votes
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Everything has been going well
October 16, 2024

Everything has been going well. I haven't had any issues in a while. The sales thing that popped up when I'm trying to make changes is annoying--gets in the way.

Date of experience: October 6, 2024
New York
1 review
0 helpful votes
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Good site to navigate
October 17, 2024

Good site to navigate - I don't like that the first page is an ad for additional services and it keeps coming back even if I click that I'm not interested

Date of experience: October 7, 2024
California
1 review
0 helpful votes
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The services offered are great and competitive
October 6, 2024

The services offered are great and competitive. They set up process is fairly quick and easy, even for someone like me who is not an expert. Unfortunately, the customer service experience (for me at least) has not been the best. I have had to call on issues only to get wrong and unclear information.

Date of experience: September 26, 2024
Israel
0 reviews
0 helpful votes
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The site is active, thank you
October 15, 2024

The site is active, thank you
The site is active, thank you The site is active, thank you, The site is active, thank you The site is active, thank you The site is active, thank you The site is active, thank you The site is active, thank you The site is active, thank you

Date of experience: October 5, 2024
California
1 review
0 helpful votes
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Ever since my provider became HostGator about 20 years ago I've always had a good relationship except when I was losing webpages and that may have been my fault. But every time I've called I've got a real person who has helped me get my website back on track.

Date of experience: September 29, 2024
TW
0 reviews
0 helpful votes
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Very helpful
October 16, 2024

Very helpful. The knowledge base is great. I learn a lot from it. Live chat is always there to help me anytime.

Date of experience: October 6, 2024
Pennsylvania
1 review
0 helpful votes
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The Gator has got it going
October 3, 2024

The Gator has got it going. Awesome pricing and quality service! I don't have much experience with their customer service in all of the years I have been using them. It's been a while since I last had to contact support. To me however that is a good thing. For me, the less times I have to call customer service for any product and not just web hosting services, is just a confirmation that I have a great product! Kudos HostGator!

Date of experience: September 23, 2024
Washington
1 review
0 helpful votes
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I'm away from home and was at a Starbucks when I noticed my website was offline. I went to live chat and waited for a good 30 minutes before ever connecting with a rep. By the time I did connect, it was closing time at the restaurant and I had to leave before finishing my questions. Yes, the rep did get the site back online from the 500 internal error but all my 301 redirects were wiped off the server for some reason and I never found out why?

Date of experience: September 23, 2024
Rhode Island
1 review
0 helpful votes
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The platform has been reasonably easy to use
October 5, 2024

The platform has been reasonably easy to use. I have had issues with integration of WordPress features that I would like to use for my 3rd party booking system, but it seems that the newest version of HostGator may be working those features in. Support has been timely and the other features and ease of use has been good. Have stayed with HostGator for 6 years. I don't intend to transition to any other platform.

Date of experience: September 25, 2024