MyTrip

As soon as i swiped my card fot this fare with the understanding of a decent route, i was notified a four flights each way from MSY to CDG with extended wait time. On top of that dozens of emails to confuse the customer instead pf focusing on the essential infos. Ended sleeping overnight at boston airport. Frankly if this company was trying to provide me w a flawless 1 st time experience. They totally failed and i won't require their services in the futur.

We found the flight on Google and proceeded to book it through MyTrip. Everything looked fine and the price was as advertised on Google - right up till the end after entering my credit card details when a message popped up saying there would be a $40 price increase due to higher demand. This is so sneaky but we were at the end of a long process of searching, selecting and buying it that I did not have the resolve to cancel it - which is probably what you intended. I would be interested how many other customers of yours experience that. This petty situation has ruined your brand name in my eyes and I will not be using you again.

So i spent a hour trying book because it would not let me proceed and when i finally got to the end it it said it timed out and the price went up. So i cancelled it on bing and said i will never use my trip again. I went to momondo and found the two flights same price as before the increase. I clicked to book and my trip came up.I almost gave up and told my wife lets just go to another country I don't want to use this company. She said lets try to do it again.maybe we can do it quicker now we know all the decline boxes to check. So we did it. I would much rather book direct with the airlines.

Overall it was pretty good booking with My trip. There was low cost, last minute flights available on two different airlines. And the telephone customer service was actually good too. But there was a problem with check in with the airlines. I did not receive an email from the airlines for check in, even though a customer service rep said I would get the emails to do that. I noticed there was a different email address given to the airlines by My trip. The customer service rep said that was normal and ok. But it was not. I had to go to the Airlines websites and app to Check In for each flight. It was a hassle and time consuming to do that. But everything else was good with My trip and I would use them again if needed.