ProozyReviews 183

My experience would suggest 100% SCAM SITE. My account was charged, but the order was never shipped after more than a month. The items still showing as in stock and attempts to contact support lead to run around "thanks for your patience" auto replies. Researching the company now I see they're plagued with BBB complaints and other reviews with the same experience as me.

They claim their products are "100% authentic." What I received was authentically a shirt, in that it had a hole for each arm and a hole in the middle for my head to stick out, but that's about the end of the authencity. It was a brand name product, but was a counterfeit made from cheap fabric, with poor stiching. I doubt it will survive more than a couple washings. Also, it looks so ridiculously fake that I wouldn't wear it anyplace anyway. I'm now the proud owner of an IZOD paint rag.

Purchased multiple items from Proozy. Their web sight says 3-5 business days for shipping. Problem here is it's been 7 days thus far and nothing of my order has been shipped yet. I emailed the company and received an immediate response of "it looks like you are asking about your order status". Definitely AI generated…with no explanation.

Received a damaged jacket. Contacted customer service. Sent me to a different site to initiate return. They want me to pay return fees 8.99. I sent pictures of damage. I will never again purchase anything from Brad's deals since that is how I got taken by this scamming junk company.

30 day return policy should be a little longer especially around the holidays. If you order early to make sure you receive gifts on time you run into a problem with returning the item. Won't be buying from them again!

I ordered two XL NortFace pullovers. I should have known it was too good to be true. I received two XS pullovers. They are clearly NOT Northface quality. I've e-mailed several times, with cutt, unhelpful responses. Most recently, I was directed to a return center, with a link that is not live. I will never order from Proozy again. The "Submit Return" is not live. Please see attached picture.

I bought a coat from Proozy. It was advertised as a super sale. I ordered in October.
After much back n forth, for 2 plus months, proozy ordered the coat from Amazon. I of course looked at the coat on Amazon, to find out the price I paid was the actual cost of the coat, all the time, on Amazon!
Proozy seems to be very shady, and if I can buy the same product from a quality, dependable, place I will.
I will NEVER trust proozy again

I would not recommend this company. Wha I ordered was poor quality. I think they are copycats of other companies ie. The Northface. And trying to return is almost impossible…in my case anyway. I returned something and it was forwarded back to me and have no replies to email nor will anyone answer the phone. Not sure if they are a worthy company!

I ordered 2 sweatshirts on November 1,2023. They were intended to be given as a birthday gift on December 6, but as the first of December rolled around, I realized that I had heard NOTHING from the seller in regard to shipping or order status. I reached out for an update and, like some of the other reviewers here, was fed a long sob story about 'unprecedented order volume' and 'moving warehouses' etc. with no specific update for my actual order. They gave me a discount code (ha!) for a future order. I replied many days later with another request, and received another generic response. I finally demanded that my order be cancelled and refunded (because they had withdrawn the funds THE DAY AFTER I placed my order, instead of when the order ships, like most trustworthy businesses). A few hours later I suddenly learn that one of the sweatshirts has shipped and they can't offer me a full refund because the order was already in process. This felt like a really strange coincidence that as soon as I asked for a refund that one of my items shipped. I am supposedly receiving one sweatshirt tomorrow, but we'll see. Overall, a horrible experience. I had never heard of Proozy before, but because of Brad's Deals (website that finds and shares online shopping deals) I took a chance. They should carefully evaluate what businesses they promote. Buyer beware.

Ordered during black Friday and ordered stayed stuck at confirmed for weeks. I tried emailing their customer service and never received a response. Last week, I got an email that the order was shipped. Then it was returned a day later as undeliverable. So weird since I double checked the address and its mine and complete and we just have a regular street address. There's nothing special or complicated about it.

I emailed customer service again the day it was returned as undeliverable and heard nothing. Yesterday (a week later) they issued a refund, but I would much rather have had my order or at least some communication from them. I emailed them 2 weeks after placing it to ask if there was an eta on when the order might be shipped(crickets). Then a week later I reached out again asking for an eta(crickets). Then 2 weeks later I get the email Mitchell shipped and was so excited...until the next day when it was marked as undeliverable. So I email them again and as you would expect (crickets). Then a week later I get my refund.

Bummer this was my first order with them and I was waiting to order more to see how it went.

I placed an order 4 weeks ago and never received any updates regarding delivery. I have placed 5 phone calls (and left messages) with no response. I also sent 4 emails - only one was responded to stating "thank you for patience" "we have an unusually high volume of calls, chats and emails"...- I have heard NOTHING! This was supposed to be a Christmas gift - now I have to scramble.
They were certainly quick to take my credit card payment though.
I would caution against ordering from this company as they seem to be either fraudulent or scamming the public. A simple response from an actual representative from the company would go a long way in lessening frustration and would be appreciated. Maybe a call to the Better Business Bureau and Attorney General would be in order if the issue isn't rectified.

It took almost 6 weeks to receive my order from them. That was after several emails, a request for information lodged with PayPal, then a formal complaint. After absolutely no response, I filed a complaint with the better business bureau. Only then did they ship my order...not response to the dozens of inquiries...just ship the item. What I received was a FAKE very counterfeit Spyder Vest. Don't order from these folks, it's a scam!

Ordered an item, it was too small so I sent it back. I got an email that they received my return and are processing it but never refunded my money. When I reached out multiple times to customer service I got no response.

I ordered a few items, but only received some of the items. I waited a couple of weeks, still did not receive them. I contacted support many times, I did not get one reply back. I then emailed the executive, CEO, COO... SVP, nothing.

I placed an order on their website almost 2 months ago. I have repeatedly called and sent messages, and I got no answer or response.
After trying over and over to get a reply, I threatened to file a dispute with my credit card company last week. Today, they refunded my payment. This was a Christmas gift, so now I'm left scrambling to find something that will get here on time.

This is not a legit company - they charge your credit card then often don't ship your order. Customer service is nonexistent and if you don't remember to follow up that an order wasn't shipped they will keep your money! If you are ever able to get a hold of somebody, they are disingenuous about having products in stock and the fact that they're going to ship it so please do yourself a big favor and stay away!

Placed an order and was billed. Since then have received no order status updates. Have not received any response from customer service via phone, email, live chat etc.

The morning after the negative review went live, I MAGICALLY received tracking info and they shipped my items out after 3 weeks of no responses to my inquiries. Will not do business with them even though they FINALLY shipped my items. Would not recommend this company unfortunately

Ordered and paid for my order over a month ago. One item received and crickets on the rest. Use to love proozy. Never again will I order from the.

Failed to respond to why they didn't ship my order. Tried multiple times both calling and emailing and never responded. Awful!