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Big savings up to 60% off on hotels in top destinations. Book your hotel now with Reservations.com
Reservations.com Reviews Summary
Reservations.com has a rating of 2.9 stars from 3,035 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Reservations.com most frequently mention customer service, credit card and actual hotel. Reservations.com ranks 15th among Hotels sites.
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Answered all my questions, got me set up on an adjacent property. Very happy.
I was quoted incorrectly with pricing for my stay. I did not get what I paid for and charged double.
Greetings JG,
I am happy to assist you. Please provide your itinerary number along with the email address associated with the reservation and a brief description of how I may assist you to caitlin.thomas@reservations.com. Thank you!
Kindly,
Caitlin Thomas
Everything was perfect. Explained clearly and easy to book. Thank you
Greetings Ramona!
Thank you for a wonderful 5-star review! Customer Service is the heart of what we do and we are happy to know we were able to exceed your expectations! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Gerardo was super friendly and helpful making a reservation for us.
Greetings Gary!
Thank you for a wonderful review regarding Gerardo's services! We aim to serve every guest as best as possible and are excited to know Gerardo was able to deliver! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Daniel who helped us withe reservations was very pleasant, knowledgeable, and professional. Thank you
Greetings Evelyn,
We are excited to know that Daniel was able to assist you with a wonderful experience while using our services! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Daniel is professional and very patient, he helped me find a hotel which is suitable for my needs.
Greetings Zhi!
Thank you for a wonderful 5-star review and your wonderful feedback regarding Daniel! We aim to provide the best service possible and are thrilled to know Daniel was able to assist you! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Shannon was very helpful, in assisting us with reservation, at reasonable cost, familiar with that Sara, will help us making future stays.
Greetings Cynthia!
We always strive to provide the best service and are glad to hear Shannon's efforts are being noticed! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Erick was very professional even informed me of a closer motel to my destinations. Very kind young man. Would recommend Hilton properties to family and friends.
Greetings Melinda!
Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with Erick! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Jesus Diego did a wonderful job booking my reservation and answering all questions. I am pleased with my service. Thank you.
Greetings Colleen!
We aim to provide the best service for every customer and are thrilled to know Jesus Diego was able to exceed your expectations! We look forward to all your future travels and stand by ready to assist! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
She was terrible! I had to tell her 4 different times our address as we live in the rural area & have no street or house number. We just have a PO Box #! She kept saying that isn't an address & nothing is coming up on her screen! My thoughts she couldn't get the postal code right! Educate/train your employees!
Greetings Lois,
Thank you for reaching out, we have provided this information to our team for further improvement. Should you have any questions regarding your reservation, please feel free to email me. Thank you and we look forward to assisting you!
Kindly,
Caitlin Thomas
caitlin.thomas@reservations.com
The agent that I dealt with at reservation counter is a liar. He did not tell me he worked for a third party booking company even though I asked him several times. He lied to Secure a fee. I asked him was he affiliated with the IHG or the Holiday Inn hotel I was making a reservation at. He said yes. HE IS NOT! He works for Reservation Counter, a third party booking agency that charged me a fee to booked the room. I could have made my reservation through IHG for free. He's a liar. Just for a fee. DO NOT USE RESERVATION COUNTER.
Greetings Wayne,
Please be advised you have reached out to Reservations.com and not Reservations Counter. While both share "Reservations" in the name, neither companies are affiliated with each other.
While we empathize with your experience, we advise reaching out to Reservations Counter directly regarding your concerns. Should you need any assistance with your future travels, Reservations.com stands by ready to assist.
Thank you!
Caitlin Thomas
I had spoken on the phone with an associate from legends casino hotel and Jorge Alexis was the most patient person I've dealt with on the phone. Unfortunately I wasn't able to get a room there but he referred me to close and convenient hotels nearby. Over a couple times I've made a mistake over the phone, he was helpful and very patient with me and followed through to finish my transaction. Very sweet and respectful. 10/10
Greetings Jenisys!
We are overjoyed to hear about the wonderful customer service you received. We are so grateful for the opportunity to assist you with your booking! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Hugo did a great job. Patient with me and professional. Answered all my questions in a kind manner.
Greetings Cynthia!
Quality and value are super important to us, so it's great to know Hugo was able to hit the mark for you! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
I called right b4 this call and the agent was rude and hung up on me! The current agent was professional and kind! Thanks so much
Greetings Sandra!
Thank you for your feedback, and a 5-star rating! We have forwarded your feedback to our team for further improvement and we are thrilled to know we were able to ensure a positive booking experience for you! We look forward to your future travels and stand by ready to assist! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Humberto was helpful, informative, kind and supportive. Appreciate the honesty and assistance! Thank you
Greetings Jean!
Thank you so much for taking the time to give us a 5-star rating! Customer support is something we strive for and we are thrilled to know Humberto was able to deliver quality service to you! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Very positive! Zel answered all my questions, guided me through the reservation process and was very helpful.
Greetings Nancy!
We sincerely appreciate it and we’re always happy to hear our customers are delighted! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
I just had a wonderful experience booking my hotel room with a very experienced team member. His name is Agustin, from the Wyndham "family " I say family because I felt at ease with every single aspect of my experience booking my room, making sure it's the right address that I was going to, every detail was clear with him. Agustin is very professional in his mannerisms and spoke clearly, was patient if I asked him to repeat something for me so I fully understood, being a senior citizen, and love to travel, it's good to know that there are people like Agustin who will always do his best for everyone he gets to speak to. I had a very stress- free time and wishing he could answer all my calls when I need to book a hotel. Looking forward to my stay. Thank you
Greetings Annabelle!
We truly prioritize the well-being and satisfaction of all our guests, and it's heartwarming to know that Agustin efforts resonated with you! We look forward to all your future bookings and stand by ready to assist with your future travel plans! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Brayam answered my questions and assisted with reservations details. I appreciated the positive, curious, assistance. Thank you. DMK
Greetings Diana!
We are thrilled to hear that your travel experience with Brayam has exceeded your expectations! We look forward to all your future travels and stand by ready to assist! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Brico was very professional and personable and was very diligent in working to get the rooms that I needed within my budget! I definitely would work with him again! Thanks so much!
Greetings Ginger!
Quality and value are super important to us, so it's great to know Brico was able to hit the mark for you! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Very professional and polite.
She took her time to explain everything and asked if there were any question.
I never did get a verbal conversation numer over the phone.
Greetings Richard!
We are overjoyed to hear about the wonderful customer service you received. We are so grateful for the opportunity to assist you with your booking! Please feel free to contact me with any questions regarding your booking! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
caitlin.thomas@reservations.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings Therese!
Your comfort and satisfaction are of utmost importance and we aim to provide the best service for every customer! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas