Waste Management

You cannot change frequency or cancel without mandatory additional weeks of service, 2 year contracts and over $315 in additional fees for container closeout pick up, Franchise Fees and other fees. Thievery! STAY AWAY FROM THIS BUSINESS

Terrible! I live in Marengo, Illinois. I would give zero stars! Canceled with them after years of service! We paid 370$ to bring my account current apparently it's 90$ a month- monthly now and They slap you with hidden late fees if your account isn't at "0$" then to come back to pick up my garbage even tho they were still in same neighborhood -They charge me an additional 70$. Total is now 420$-mind you.We explained to them that I am on disability getting 1100 a month and my wife just lost her job- said there was absolutely nothing they could do for us. Also asked why we didn't receive a bill she said " we don't do that anymore" hmmm okay weird. Led me to Call another company in my area the second I got off the phone and found "MDC environmental services" for $90 quarterly- no late fees no charges to come back to get and we are allowed one large item to dispose a week. I called back waste management and got a lady- didn't get her name but she sounded "African American" told her my situation and said she has to charge me an additional 75$ to cancel my services with them! So now I'm at 500$. Also explained to her that we are struggling EXTREMELY hard right now that this amount was absurd to spend on garbage company when we are struggling to feed ourselves. She then proceeded to LAUGH at us and said that " we can drive them and drop them off on our own at the drop off locations then."! Told her to transfer us to a supervisor she then clicked on us and transfered us back into the waiting line to speak to another random rep. This would have been the 3RD person from WM that I had spoken to in over an hr over the phone. I cannot believe how they had the nerve to treat us after 7 years of service and their garbage men treating my garbage cans like crap and not even leaving them upright to where I had to replace them 2 times already at my expense because of them! Watching them stop in from of my house and drive off cus I owed one month. Not even a tag on my cans nothing!

This company is full of empty promises I am constantly calling about missed collections and there default is all we can do is apologise and then empty promises we are a good outlet and they just don't get it the bin need's collecting weekly that is the agreement and what we pay for and this company just can't do that avoid at all cost

Worse trash company EVER. Was told by their company to put any extra waste ON TOP of the containers
I DID THAT! Today they came and threw EVERYTHING on top in our front yard. Called them and was told that it's not their policy to pick up stuff off the top. TOTAL CONTRADICTION of what I was told They literally told my husband and I, WHO ARE BOTH SENIOR CITIZENS WITH MOBILITY ISSUES (which we told them) to "take the trash to the dump ourselves.

I guess I'm not the only one by there reviews. Wish we had a choice! Good luck trying to reach a person and when you do, they will be the wrong people. I have tried for about an entire day now and I'm still trying to get help.

This business is horrendous! They do not care one iota about their customers. Trying to get someone on the phone is next to impossible. Then when you actually do get a live customer service person on the phone, they treat you like a piece of the trash that they are supposed to be collecting. They missed our recycle pick up 3 weeks in a row, then I make a payment and it does not go through due to an error on their end, they never notify me of the error. I only find out when they send me an email stating my account is past due. It seems odd to me that email comes through, but the one they supposedly sent me in regards to the payment being declined never did. I wish I could give them zero stars! We told them to pick up our bins. I have no idea what we are going to do about our trash and recyclable pick up since they hold the monopoly in our community, but we do intend to inform the HOA. They took our payment and our bin! TERRIBLE in every way possible! If you have a choice, do NOT choose them!

I live at 989 Rockport drive fort Walton Beach
The garbage man picks up our trash whenever he feels like it which is about once a month I have no idea why the recycle man has no problem picking up twice a week like the other one is supposed to but unless I'm actually sitting out there watching he rides right on by unbelievable I am so done with this I'm fixing to add up how much money I figured they owe me and I'm sending them a bill for the last 2 years of non pickup trash

Months ago I used the site to pay an invoice, the site is very difficult and slow and poorly built. I ended up paying twice, now the login fails, so I reset password, the resets suceed, I get an email reply saying so, but the login still fails. The local shop is fine, this is about the corporate controlled website. The webpage has no ph.# to call, the chat box does not answer, it is likely an AI option only and unuseable replies. "Reset password" instructions, that succeed, but still not able to login. I have a credit of hundreds of dollars that I cannot get, nor can I access my account payment options such as they sent me a notice to do! This is a classic example of too large corporate failure. They do not have to answer to anyone or offer a ph. # or have a useable site. Billions in profits they are in the DOW, but the people that pay them are "under the buss". Failure to the max.

For a well known national company, their service is the absolute worst! Missed garbage and recycling pick ups.

Constant updates of rescheduled dates, which has quickly turned to skipped weeks.

The ONLY thing WM is great at, is charging my credit card. I should send WM a reschedule date for billing me!

The supervisors are no help. Have been reimbursed but that MEANS NOTHING when I have two weeks worth of garbage on my property at any given time now. This has now gotten to be an unhealthy setup due to age old garbage and now pests, animals and rodents are becoming an issue.

So much for a 'renowned' company. Waste Management is a JOKE!

How hard is it for WM to get the trash into the truck? Why must I go out every Monday and clean up after their drivers spill garbage and yard waste all over the street? The trucks speed around this neighborhood like have just robbed a bank, flipping u turns in intersections and some on their phones. I'm tired of accommodating their inadequate and sub standard service all for the glory of paying $300 every two months. And good luck with customer service! I think they purposely hire the illiterate and snotty just to deter anyone with an IQ higher than a carrot crazy.

They roll over contracts without your permission. They raise prices without warning and after we cancelled our contract after 10 years they charged us $369.00 to remove a empty bin. They are criminals.

AVOID...formal complaint made. Stressful and time wasting. Increased my payments without notifying me yet didn't collect twice now. Issue still not resolved -waiting over 2 months for a collection! Didn't turn up after arranging collection but soon message when payments cancelled! You always speak/email a different employee who has no idea,so you repeat yourself over and over. Waste Managed more like Waste your time!

I am beyond frustrated with Waste Managed Group's service. For the past month, our waste has not been collected at all. Despite numerous complaints and follow-ups, there has been zero action or communication from their side. This neglect has resulted in overflowing bins and an unbearable stench around our premises.

Their customer service is appalling; every call ends with empty promises and no actual resolution. It's clear that they do not care about their customers or their responsibilities. This is by far the worst waste management service I have ever encountered.

Save yourself the headache and avoid Waste Managed Group at all costs. Their utter incompetence and lack of professionalism are unacceptable. This experience has been nothing short of a nightmare.

Waste Management increased my total monthly fee for residential and trash pick-up nearly three times the original rate in 3 years, with the most substantial increase within the past year. The rates also fluctuated due to "fuel costs". They charged $75 plus "fees" (which = $95.70) to cancel service, which is not disclosed at the time of initiating service. Not to mention they tacked on another $13.50 for a late fee to equal $109.20, even though the delay was mostly due to their billing errors and delay in responding to inquiries. They have measures in place to avoid being able to speak to an actual person. When you finally receive a response from an actual person after filing a formal complaint, they are prepared with scripted, generic responses and blame the consumer. WM is deceptive and calculated in offering appealing promotional rates and then disguising their additional fees and increases.

Go elsewhere and thank me later. Don't perform the service they're supposed to. Easy to sign up, impossible to cancel. They lock you into a contract and even though they don't uphold their end of it they try to make you pay them hundreds of dollars to cancel service. Trying to speak to a human being? Impossible. If you're lucky enough to get through to someone, they hang up on you. Will not credit you for the weeks they don't pick up your trash. More expensive than other companies too. There is absolutely NOTHING good about WM. Believe the reviews, they're all one star…only because zero isn't an option.

My bill was $335.00 per quarter considering that the service was not as stellar as it used to be and the bill was so high I called around and found a local company that would pick up my trash for $145.00. When I called to cancel the woman on the phone stated that she could lower my bill to $174.00, wait WHAT! So unless you call and try to cancel you get screwed. Additionally they will not refund you for services that you have paid for but not yet received. The manager that called me back basically said we don't have the time to review everyone's bill. They just increase your bill each year and prey on the people who don't call and complain. I have been using waste management for over 10 years. If you are looking to sign up I wouldn't and if you are looking to cancel Good Luck

Know why WM has zero stars everywhere? Because they will do nothing to pick up any item, make you pay for a service they will never provide, and offer you lie after lie after lie in return in customer service. I booked a pick up on May 2nd. It's June 3rd. I have been told every day...for 30 days...that "my item is definitely being picked up today." You will never NOT be lied to.

Worst company ever. Communication? None existent. You will have to call several times to get any updates. This place is horrible managed, manager says "we don't call everyone we can't deliver too". How rude! To in-convince someone of their time and money but can't take a few seconds to call them to notify them of changes to their delivery. Worst part is for 2 days straight they gave me the same run around, let's see what bs they have to tell me tomorrow! OVER IT, just shop with someone else because this company doesn't value you're time or money. Also the text was sent hours after I did my own investigation into where the hell my dumpster was

They regularly miss dates, never reschedule in the same week, are dishonest when dealing with customer service.
They miss at least one week a month but still take their full pay. Should get 25% off for only performing 75% of contract.
Customer service just lies to you and deleted your replies, if they reply at all.
Don't use them if you actually want your trash picked up.

We signed up with Waste Management about a year ago for our new home. They frequently don't show on schedule, and sometimes not at all. Recycling is only every other week which is not enough in this day and age. Very poor value for what we are paying.