RealTruck has a rating of 4.5 stars from 7,643 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RealTruck most frequently mention customer service, tonneau cover and great experience. RealTruck ranks 4th among Auto Accessories sites.
A little confused on the right one to order, started chat and the girl was wonderful, helped me order the right one. Told me when to expect it, I asked if it could come any quicker as we had a trip in the mountains planned, she said she'd try. Two days later it was here! Wonderful!
Gaby C. Was really helpful when I needed to find replacement parts for a Truxedo Duece cover. She checked with tech on some parts numbers to ensure that it would fit my application. I really appreciated the extra effort.
It was good had to ask new questions with this newer equipment and my experience with the salesman was great very knowledgeable about what I had questions about he took his time with me and done I think everything possible to get the job done
The real truck website is very well organized and it provides detailed technical and pricing information to sort through the different tonneau cover options. I narrowed my choices down to two options and d'Arcy in the sales / customer service department was a great help. She focused on both my needs and my budget equally to get the right tonneau. She is awesome, and my wife is happy for staying in budget! Then after my purchase, Alisha was exceptionally quick to confirm shipment details. You've got a great customer service and sales team..
I've ordered several items from RealTruck over the last few years and have always been satisfied with the experience. On the rare occasion that I've had to send something back there's never been an issue. This most recent purchase was no different. RealTruck seems to be a solid company with helpful staff and good products. Highly recommended
I ordered wheel liners from another website, RealTruck/Husky was supposed to drop ship them. 2 months later, they had not shipped despite having them in stock. They advised me to cancel with that other company and buy direct through them, at a higher price of course. They are stealing other companies customers and not standing by their agreements with other vendors. That sucks.
Got a 100$ off for next purchase kind of thing, problem was never got the code. Called customer service got a real live person and got a solution. Called placed my order and just like that paid half for what I needed 100 off included. No hassles no quibbling. Love this company and will continue to buy from them!
I always work with Courtney—she's incredibly helpful and has never once led me astray. Some places make the buying experience frustrating by constantly sending the wrong product. However, since I started dealing with Real Truck and Courtney, I've never had a single issue with incorrect orders. Working for a large company can be very frustrating. I highly recommend them because the products are high quality at good prices and the help is amazing.
Sheddrick was very helpful, and a pleasure to speak with. Verified the fact that this cover will fit my 2025 GMC Sierra. Shared that delivery will be around 2.5 and 3 weeks. Great price. Repeat customer.
Excellent experience, Cover arrived within three days. Customer service was very easy to deal with, answered all my questions. Easy installation good bang for the buck. I would highly recommend. This was for my 2024 Ford F150 super crew cab.
I have installed the cover as instructed. This week, we had a few rainy days. I looked under and saw water coming from the back and the sides. I have not had a chance to go back and investigate but it's very frustrating. It would be great if someone can contact me.
I ordered a bed cover and bed mat for my Ram. Excellent customer service answering my questions and getting the order processed. Shipping was fast. Great experience so far.
Used the online chat tool to describe our need. Quickly identified the specific part I needed and arranged for purchase via secure link. Saved lots of time by not having to order directly from a local dealer.
I ordered 3 different items. I spoke with two representatives and had one chat. All people involved in the ordering were nothing short of outstanding and provided the best customer service. I would highly recommend RealTruck and their staff to anyone needing to enhance their vehicle. Fair pricing too. Thank you all.
Bought the electric steps for my 2016 Ram 2500. Its actually my second set. Easy install and works like a charm! Only reason this is my second set is that I didn't take care of them like I should have and they were struggling to work correctly after 9 years of service. So I purchased a new set and installed again. Everything bolted up like its supposed to and works flawlessly! Great item!
I used the chat feature to ask about replacement parts and was then helped by a very friendly and professional salesperson. She guided me through all the steps necessary to get the parts I needed. Thank you very much.
Purchased 2 items. Purchased insurance ( sold as hassle free return and replacement). Hood deflector was broken in half I called Real Truck immediately upon delivery. They told me they have nothing to do with it as I purchased insurance contact them. I contacted insurance carrier and they refused to pay enough money to re-purchase the part again and advised me to call back real truck and speak with somebody there. After an hours worth of being on hold and dealing with both places, real truck did send another pot and I did not have to pay any additional money. Nothing but a hassle. In my opinion NEVER buy insurance.
Good quality! Great fitting… front and second row in my Ford Rager truck! Recommend this product to prolong the life of your vehicles' carpet! Saves money for those who want less expense in vehicle maintenance costs! Looks great…
All communications done on via email. It was a flawless experience and runners shipped expediently. Received and they are exactly as pictured. Beautiful with mirror finish! I can't wait to get them on my 4-door Wrangler!
Order new floor liners and nerf bars for new truck. Had issue with missing retainer clips on passenger side mat. Customer service opened ticket with Husky. I also had to contact Husky myself to resolve issue. Ideally as part of the process it would be handled with one call. Even so issue was resolved missing parts were shipped. In the end everything turned out fine. If there us an issue, you do get to talk to a real person instead of some AI generated q and a.
Answer: Sorry to hear that, Things happen. Nothing is 100%. Unless it's a persistent or frequent issue, cut them a break. Possibly yours may have been an rare unfortunate happening.
Answer: I got my order with in 3 or 4 days, Better check with them.
Answer: I didn't get a refund I bought a new set, they discounted the new set as a favor.
Answer: I didn't get a refund I bought a new set, they discounted the new set as a favor.