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Tobi

How would you rate Tobi?
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Rhode Island
1 review
0 helpful votes
Follow Megan C.
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Cheap,Poor Quality Knock-off Clothes
March 28, 2023

This is another copy cat clothing site that gives you the classic bait & switch - photographs of gorgeous, well made dresses on the website that look nothing like the product you receive. Return policy on the packing slip states 30 days which they refuse to honor, citing the 10 day policy on their website. (Then update your packing slips.) Don't waste your time or money.

Date of experience: March 28, 2023
Cyprus
9 reviews
1 helpful vote
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Tobi wedding dresses are made for your dreams. Our collections adapt to women of all shapes and sizes, ensuring that you walk down the aisle in a style that expresses your unique personality. We're passionate about design and offer an unmatched quality of craftsmanship, at prices that have yet to be matched.

Date of experience: March 14, 2023
Pakistan
12 reviews
1 helpful vote
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Very happy
April 10, 2022

I have ordered a couple gowns! Each have been more Beautiful then the Next! Had to make a return also and as long as you follow the policy it will be a smooth process. Shipping is very Fast! Customer Service was very Helpful very happy with all of my purchases and will refer to friends & family!

Date of experience: April 8, 2022
Indiana
1 review
1 helpful vote
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Tobi is HORRIBLE
November 26, 2021

Tobi is HORRIBLE. Their clothes are very low quality. Nothing looks like it does on the site. Some pieces are literally not even wearable -- cut so that you can't raise your arms or so that even small boobs fall right out. The clothes aren't smartly made. They do not offer refunds -- only store credit. The customer service team is a bunch of straight up jerks. Like, they're mean to you. Seriously, steer clear and choose any of about 1,000 other fast fashion sites. This one sucks a lot.

Date of experience: November 26, 2021
New York
1 review
0 helpful votes
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Return
November 28, 2021

Tobi's customer service isn't professional. They failed to send my return but they will accept their return items. They will email you saying it takes x amount of days for your return to hit your bank but lie. I'm still waiting and by now it's been 6mo+

Date of experience: November 28, 2021
Oregon
1 review
1 helpful vote
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Not Worth It
April 23, 2022

The dress I ordered was very poor quality and did not look like the pictures on the website at all. All of the edges were frayed and there was a hole too. They also left the original tag from their production company, which I thought was a little lazy for the price I paid. I really did have high hopes, but they were a real let down.

Date of experience: April 23, 2022
Canada
1 review
1 helpful vote
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Scam
January 14, 2021

Waiting for a month and the shipment is shown delivered, I contacted the customer service, they said it's delivery company's problem. And just lose my US$70. It's my first time trying to buy from this company. And will not recommend anything from them in the future. Stay away from TOBI

Date of experience: December 15, 2020
Washington
2 reviews
3 helpful votes
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I ordered my dress Sunday and received it the following thursday. The dress is exactly what i was hoping for! It's an extra small so i was a little hesitant but the size chart they have truly matches the description. I will defiantly order more items from this website.

Date of experience: October 2, 2015
Colorado
1 review
2 helpful votes
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Bad customer service.
December 28, 2016

Customer service is terrible. They dont read your concerns about an item you ordered weeks ago. They just reply with automatic response that says it takes 2 business days for item to processed and ship out. Bye Tobi.

Date of experience: December 28, 2016
South Carolina
1 review
1 helpful vote
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Most egregious customer service ever. It's been over 10 days since I placed my order, and it still hasn't shipped. They are basically unable to be contacted. Have called them about 5 times, never gotten through, and no responses to e-mails. Avoid.

Date of experience: May 7, 2012

Overview

Tobi has a rating of 2.5 stars from 794 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Tobi most frequently mention customer service, phone number and store credit. Tobi ranks 77th among Women's Clothing sites.

service
123
value
138
shipping
140
returns
50
quality
319

Instant Feedback

4,173 reviews
+21